Stephanie Johnson, Mba Email and Phone Number

Main contact for internal clients for multiple system based IT projects.Responsible for working with internal clients on CDE State Reporting for public school system.Project management of multiple complex small to mid-sized system projects.Work closely with development team on software development projects, integrations and multiple vendor projects.Process re-engineering and quality management of multiple IT requests from internal clients.System administrator of database working closely with Senior database architect.Work closely with multiple teams to analyze, plan and develop efficiencies in current systems. Creation of training documents and training of clients of new processes and projects.

The responsibility of primary 4G sponsor contact after study go-live for the 4G Clinical’s PRANCER application.Providing support for troubleshooting and timely and responses to sponsor requests, proactive status updates to ensure stakeholders are kept informed and up to date.Leading client support meetings to discuss study RTSM health and open requestsProviding training and guidance on the use of the applicationConfiguring the RTSM application for system enhancements and fixes.The primary liaison with Client Directors for support, providing updates on their sponsors and is a key escalation for their sponsors requests and issues.Is a key escalation point for internal teams supporting configuration change, data change, and user contact questions.

Collaborating with clients and Envision team members on immunization related public health issues.Serve as a communication bridge between clients and internal teams to assist in developing solutions on behalf of each client and the larger Envision community.Resolve, troubleshoot, provide advice, and manage expectations for client issues/concerns as they come up through both written and oral formats, Utilize multiple tools to manage/track client issues and internal work itemsCompleting user acceptance testing of software releases prior to deploying monthly upgrades to clients.Working closely with and mentoring Support Analysts with client issuesAssist in determination and creation of delta documentation information necessary with monthly upgrade deployments.Assist with training of clients and creation of training documentsAssist with larger projects such as implementing the IZ Gateway and SMART Health Card QR Code.Attending AIRA quarterly and annual meetings/conferences

• Project management of multiple optimization projects for Supply Chain Data Management team and utilization of the Lawson application.• Heavy utilization of Microsoft Office (specifically Excel and Access for database management, including review, add-ins, and corrections). • Working in Lawson database using SQL server, Add-Ins and Access.• Work with the Lawson application, specific to supply chain screens, to troubleshoot and analyze current issues within the system.• Work tickets as a third-tier analyst to resolve issues and specific requests sent to the Supply Chain data analyst team.• Analyze supply chain service agreements/purchase orders for accuracy, build and execution, including troubleshooting issues with current service agreements already implemented. • Work with other internal teams to create and manage process to streamline hospital supply chain procedures for efficiency and accuracy.• Dedicated time to security and access set up and approval for supply chain users throughout the organization.

• Project management of all current client-specific data integration projects with the ReadySet application, including HR, Laboratory, Legacy Data Loading, State Immunization Registry, and other special project interfaces. Responsible for developing formal documentation of project management tools for the organization.• Project management of all internal and client-specific tasks for Implementation, Account Management, and Client Training teams• Serve as a communication bridge between external clients and internal teams to coordinate projects and client technical needs. Responsible for determining key requirements from client discussions and sharing those with the technical teams.• Create JIRA tickets and utilize JIRA and Confluence to manage data integration projects• Keep abreast of upcoming product information and releases• Develop best practices for client workflows within the ReadySet software• Manage client operational and technical issues, including problem-solving unique client issues and difficult situations• Communication with both clients and internal teams to resolve client complaints/conflicts• Internal workflow and strategic business process development for Client Success team• Troubleshoot client technical issues for HR interfaces both within the ReadySet UI and SQL database review• Experience with Oracle, Redshift, Informatica, and IDQ

• Day-to-day EMR (eClinicalWorks) support and optimization of the HCA PSG and Denver Residency practices, including front end/administrative and back end/clinical workflows • Development and implementation of training and training materials for practice staff and physicians in all areas of the EMR utilizing expert knowledge of workflow and process to support internal client needs• Drive resolution to end-user issues and work with all parties to prioritize issues • Establish and monitor key success criteria and help to collect return-on-investment metrics• Actively support and promote systems standardization, utilization, and best practices• Promote system security and client/patient confidentiality to help ensure compliance• Strategize and organize short- and long-term optimization projects for the IS team• Utilization and training of different reporting platforms and dashboards including government-required compliance medical practice• Employee development and mentoring of IS team including taking part in hiring and review process

• Support day to day project initiatives, data analysis, and internal methodology/tool development• Epic Systems expert• Pre-and Post EMR go-live build and support, along with the creation of advisory materials for recommended workflow and design• Manage projects focused on process improvement and optimization pertaining to the client’s program needs • Audit revenue cycle workflows in order to gain an understanding of the client’s current use of their system and make recommendations on how to better utilize the system to increase efficiency, productivity, and revenue for their organization• Create and maintain training materials to help with workflow, along with policy and procedure, development for end-users at client sites

• Facilitate and participate in meetings with Operational and IT Management, as well as end-users as a representative of the IS team• Build Rules and Programming Points for all items related to different Epic modules and organization functions• Plan, design and implement new client build and projects for multiple departments.• Evaluate and resolve help desk tickets and projects • Participate in cross-functional efforts to support and optimize organizational initiatives and goals• Manage configuration and implementation of software packages for multiple sites