Stephanie Johnson, Mba Email and Phone Number

Successfully build, support, and troubleshoot Epic Cadence, Prelude, and Referrals applications. I assist clients with gathering, defining, and analyzing functional requirements for efficient workflows and processes. As an experienced analyst with more than 20 years in healthcare, I have successfully implemented more than 30 Epic go lives and support more than 200 clinics and 18 hospitals within the organization. I have participated in workgroups such as appointment conversion, workflow optimization, SER, centralized referral center, care everywhere, integrated areas and testing, etc. I also work directly with leadership and operational staff in designing and/or re-engineering processes.

Successfully developed effective group policies and procedures. Collaborated with client leaders to gather, analyze, and identify business needs. Led and managed full life cycle projects for the Meditech Home Care product which consistently resulted in client satisfaction. Provided pre and post go-live client escalation and system support.

Focusing on effective support for clients, I developed and re-engineered processes for team support. Organized, managed, and led calls with leadership of existing and prospective clients. Successfully supported proprietary systems and integration.