Stephanie Johnston Email and Phone Number
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With a track record as an award-winning General Manager, I have a history of continuously delivering measurable results in terms of guest satisfaction, employee satisfaction and retention, and resort performance.Throughout my career, I have gained experience in the effective management of large teams, complex strategic planning, and deficiency identification and optimization. I strive always to develop open lines of communication with staff, and establish an environment of trust and integrity in my operations. My goal is to seek out strategies to increase profit, while exceeding guest expectations. I have even undertaken several large-scale resort improvement and renovation projects.My reputation as a versatile, committed, and approachable GM skilled in project management, quality process control, and business administration is evidenced in my current role. Connect with me to share our industry experiences and know-how!
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General ManagerCrescent Hotels & Resorts Jun 2021 - PresentTask Force General Manager: Westin San Jose California, Sheraton Suites Philadelphia Airport, Homewood Suites Pittsburgh Southpointe, Detroit Marriott Livonia, Marriott Hutchinson Island, Marriott Owings Mills Metro Centre, Marriott Hotel Baltimore Inner Harbor, Sheraton Panama City Beach, The VIV Anaheim CA, The Vance Portland OR, Delta VA Beach, Colonial Williamsburg VA, Marriott Suites Chicago. Transitioned:Marriott Boston Quincy ,Delta Hotels Virginia Beach, Assisted in Opening: Mayfair Coconut Grove -
General ManagerThousand Island Park Corporation Aug 2017 - May 2021Thousand Island Park, New York, United StatesDirected full-scale resort operations for Thousand Island Park, a beautiful, historical community listed on the historical register. Performed financial planning and forecasting activities while continuously working to ensure product quality and service, and overall guest satisfaction. Worked to better each employee in the organization. Sought out areas of possible improvement to include: • Optimized operational efficiencies through strategic planning and oversight, decreasing expenses by 4.5% and increasing revenue by 10.2%.• Spearheaded renegotiation of loan rate from 5.74% to 4.5%.• Collaborated with 501c3 partners and concessionaires to protect and validate the historical registration and preservation of the park. -
Resort ManagerOmni Hotels & Resorts Jun 2015 - Jul 2017Mt Washington Resort Brettonwoods NhWhile serving at the Omni, I ran daily operations for entire 339-unit resort spread across 2000 acres employing 450 staff members. I performed assessments for all of the training and development needs of managers and awarded promotions as were merited. To ensure company standards in maintenance, cleanliness, performance, and safety were met, I carried out regular quality checks. Additionally, I coordinated capital plans and introduced property administration CARE programs for all four lodging properties.A few of my most recognizable efforts here included:• Orchestrated operations of expansive resort comprised of one 200 room historic hotel, one 34 room New England Inn, one 50 room lodge, and 55 townhome vacation rentals.• Strengthened participation in Associate Engagement Survey by 15% and overall satisfaction score by 12%.• Contributed to receipt of #2 customer satisfaction ranking by J.D. Power.• Improved rooms, spa, and retail productivity by 2%. -
General ManagerMarriott'S Summit Watch Resort Aug 2007 - Jun 2015Park City UtahWith this company, I was able to collaborate with the owner and board to develop annual plans and strategy, provide an overview of the annual budget, and conduct operations reviews. My tasks included maintaining brand standards and governing documents specific to the organization and the property. I also served as recruiter and conducted continuous competency training to empower our staff to provide the best possible guest experience. During my time at The Summit, I executed major resort projects targeted toward roof restoration, plaza deck restoration, room improvements, and enhancement of public spaces.Some of my favorite accomplishments include:• Owned guest and associate satisfaction while maintaining responsibility for finance reserves and operating statement of an annual budget of $9M.• Garnered 6% increase in World Class Employer results.• Recorded 91% overall quality assurance score.• Augmented Overall Guest Satisfaction by 5.3% to deliver a score of 90.3%.• Yielded 5.2% improvement in Problem Resolution score to 52.3%.• Granted Utah Employer Diversity Award (2010).• Won Resort of the Year (2009).
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Director Of Food And BeverageMarriott International Mar 1983 - Jun 2015Portland, Maine, United States -
Resident ManagerMarriott International Sep 2002 - Aug 2007Long Island, New York
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Director Of OperationsMarriott International May 2000 - Sep 2002Princeton, New Jersey, United States
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Director Of OperationsMarriott International Sep 1996 - May 2000Rocky Hill, Connecticut, United States
Stephanie Johnston Skills
Stephanie Johnston Education Details
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Organizational Leadership -
Business Management -
Food Service Management
Frequently Asked Questions about Stephanie Johnston
What company does Stephanie Johnston work for?
Stephanie Johnston works for Crescent Hotels & Resorts
What is Stephanie Johnston's role at the current company?
Stephanie Johnston's current role is General Manager Impact Team at Crescent Hotels & Resorts.
What is Stephanie Johnston's email address?
Stephanie Johnston's email address is sj****@****orp.com
What is Stephanie Johnston's direct phone number?
Stephanie Johnston's direct phone number is +143564*****
What schools did Stephanie Johnston attend?
Stephanie Johnston attended Gonzaga University, University Of Phoenix, University Of New Hampshire.
What are some of Stephanie Johnston's interests?
Stephanie Johnston has interest in Children, Economic Empowerment, Environment, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Stephanie Johnston known for?
Stephanie Johnston has skills like Team Building, Tourism, Management, Yield Management, Customer Service, Forecasting, Sales, Catering, Marketing, Hotel Booking, Event Planning, Restaurant Management.
Who are Stephanie Johnston's colleagues?
Stephanie Johnston's colleagues are Asia Dark, Benjamin Kornmiller, Richard Tiner, Raquel Harrison, Brian Ontiveros, Crescent Resort, Natashia Oneal.
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Stephanie Johnston
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