Stephanie (Steph) Johnson, Pmp Email & Phone Number

Remote

Charlotte, North Carolina, United States

Remote

* Work with Budget Analysts to finalize project scopes of work.* Prepare project timelines, milestones, dependencies, and estimated completion dates based on the scope of work.* Assign jobs to GCs and vendors, and schedule their work.* Communicate with field-based Project Managers who will walk each property with the GC before work starts, set expectations on standards, and explain and agree on the scope of work.* Communicate with Project Managers to make sure they are walking each property every day and taking photographs and updating software as needed.* Track the status of each project at all times to understand dependencies, facilitate scheduling and adhere strictly to timelines.* Communicate with the Project Manager to understand all changes to the project scope.* Change the project schedule and cost projections as necessary.* Validate that work has been done to the right standard and work closely with the Project Manager to approve change orders and reverse change orders as necessary.* Communicate estimated delays to the Market Manager and PMP Manager in real-time. * Make sure that all punch list items are being completed timely and properly, and assign to a new punch crew if necessary.* Work closely with the leasing team to schedule leasing acceptance walks.* Document and deal with any issues that may arise from leasing walks to ensure timely leasing acceptance.* Monitor and evaluate Project Manager, GC and vendor performance and workload and communicate performance issues with Market Managers and PMP Managers.

United States

• Performed tasks central to program progress, including scheduling jobs in multiple cities, budgeting and accounting, and resource management.• Communicated problems and progress to upper management via engaging and artful presentations.

Panama City Beach, Florida

• Managed repair projects immediately following Hurricane Michael on the Naval Support Activity Base in Panama City on multiple projects totaling over $10 million. Continued to execute projects a year later to bring their mission capability back to 100%.• Cultivated the relationship and smoothed operations with the Prime contractor.• Tasked with directing crews, interviewing and hiring the project team, and daily construction operations.• Provided input in all project phases from estimates, pricing, budgets, and performance schedules.

Panama City, Florida Area

Manage the sales, daily operations, ordering and logistics, accounting and budget, and scheduling crews to complete short-term and long-term projects.• Pull permits with the county and schedule all mid and final inspections.• Recruit, engage, train, and coach the local sales team.

Charlotte, North Carolina

Project coordination, schedule management, project status tracking, aligning resources, financial tracking, and communications management.• Planned, executed, and finalized projects according to set deadlines and budget• Coordinated the efforts of team members and third-party contractors in order to deliver projects according to plan • Planned and scheduled project timelines and milestones using MS Project and Excel• Tracked project milestones and deliverables via MS Excel and Oracle ERP• Developed and delivered progress reports, requirements documentation, and presentations• Proactively managed changes in project scope, identify potential risks, and devise contingency plans• Built, developed, and grew business relationships vital to the success of the project• Established alliances with vendors, clients, and teams• Executed project financial management (Invoicing, cost control, profitability and gross profit)

Utah Valley, Utah

Principal strategist and planner tasked with all marketing, advertising and day-to-day operations. In charge of finances, taxes and accounting including accounts payable and receivable. Customer service lead taking all business calls, scheduling appointments, calculating quotes, taking payments and following up with customers and leads. Worked directly with insurance agencies for claims and reimbursements. Ensured industry and legal compliance for smooth daily operations. • Certified DOW Polyurethane Technician for full windshield installations.• Trained in rock chip and crack repair via Delta Kits (industry leader).

Charlotte, North Carolina

Responsible for the support and production of the quote to order process around the sales of products and services to both existing and new clients through direct calls from customers and assigned sales team. Collaborated with CSR manager on training initiatives for further technical development of CSR team. Acted as CSR manager liaison for team making process recommendations and enhancements. Most importantly, upheld and exhibited High Performance Culture (HPC) values at all times.• Accountable for responding to all incoming quote requests for products and attached services from assigned customers and quota-carrying sales staff.• Received and processed all purchase orders for product and services.• Responded to all incoming calls from customers regarding product availability, order status, and invoicing questions.• Coordinated Return Material Authorization requests from customers with Finance department.• Provided proposal assistance when needed, including pricing, cost, and rates.• Delivered timely and high quality oral and written communication with customers, vendors, distributors, sales and sales manager as it relates to all quotations and orders.• Performed additional sales support duties as required that help the company exceed sales goals and quality objectives.• Identified as a top-performer and named as one of two department Team Leads among the 20+ Client Support Representatives.• Interviewed incoming CSR candidates and assisted in hiring roughly half of the current support team.

Charlotte, North Carolina

• Responsible for the management of Professional Service Project Bookings that included the assurance of Legal Compliance, Project Management Assignments, and Project Initiation through Dimension Data's Oracle ERP system. • Acted as a general clearing house for the inception of IT infrastructure projects procured by the global sales force.• Exceeded critical performance milestones during first month of booking activities.• Charged with the administration of the service delivery MS-Sharepoint website.• Key member of Service Operations Support team; providing backup on other operations during necessary times.

Appleton, Wisconsin

• Responsible for customer interaction by optimizing health care supply chain operations through the application of Premier contracts, which led to operational cost savings for our customers and increased growth for our business. • Held responsibility for the operational reporting and identification of efficiencies to senior management.• Utilized multiple reporting programs: Siebel, supply chain management software, customer relationship tools• Held position as editor of the quarterly team newsletter• Recognized for exceptional team participation and individual performance which increased responsibilities and increased business opportunities.

Appleton, Wisconsin

• Led a team of 12 employees in a managerial and operational role to deliver excellent customer service and outstanding business results in a high-volume retail store by building customer rapport and maintaining operational efficiency. • Consistently achieved top monthly sales goals which lead to promotion to assistant manager.• Grew interpersonal and business supervisor skills by taking on customer satisfaction responsibilities and ownership of basic revenue management.

Grand Rapids, Michigan

Held responsibility for the inventory management, negotiation of manufacturer prices, and showroom marketing and design to maximize sales.

Grand Rapids, Michigan

Responsible for efficiently managing the front office to ensure profitable and high quality furniture sales transactions and overall customer satisfaction.

Unfinished, Interior Design

Education record

Activities and Societies: National Honor Society, Student Council, Teacher Assistant (English), German Club President, Poetry Club.