Stephanie Hackett Email & Phone Number

Arlington Heights, Illinois, United States

• Support the fire protection domain by fielding customer requests and strive to resolve any complaints or delays.• Invoice completed service requests, order materials, create purchase orders, notate calls with all updates, and run reports daily and weekly to ensure we are taking action proactively.• Provide technical support for technicians, assist with inventory counts, and perform all other administrative duties in the service department.

Arlington Heights, Illinois, United States

• Nationally recognized for exceeding our quota and in the top 25 of over 200 Customer Care Representatives.• Developed and executed a customer-focused strategy that led to greater retention of preventative maintenance contracts, higher revenue per customer, and ensured greater customer satisfaction. • Built strong customer relationships, prepared and presented contract renewals, resolved complaints, and kept detailed records of all processes that pertained to the customer’s needs.

• Provided customer retention and billing support, reviewed inspection and general service reports, compared against the customer’s contract or purchase order, ensured reports were uploaded to compliance where required.• Analyzed data daily from reports, reconciled issues holding up the billing cycle, and processed credits and rebills.• Coordinated with the technicians on scheduling and reporting inspections and service calls, created and revised requests, and contacted customer to communicate status changes in a timely manner.

Buffalo Grove, Il

• Managed portfolio of accounts, totaling $2.5 million, while also serving as the main cash application specialist.• Prepared contracts, waivers, warranties, and invoices for customers in their preferred format.• Followed up for payment, resolved disputes, ran, prepared and sent aging reports, researched reconciliations, and processed credit memos.

Chicago, Il

• Received the Sunshine Award for my consistently positive attitude.• Responsible for onboarding all incoming employees, sending out company memos, preparing monthly sales power points, and planned sales contests and company events.• Booked travel arrangements, provided scheduling support, created detailed expense reports, and ordered supplies while adhering to the company budget.

Long Grove, Il

• Employee of the Month on two separate occasions.• Assisted the controller in sorting, coding, verifying the accuracy of invoices, processing them for payment, as well as helping all other departments with projects.• Developed and maintained organizational systems and designed marketing collateral.

Grayslake, Il

• Promoted client retention through high-quality service and follow through.• Maintained the front desk, greeted visitors, followed up on cold and warm leads, scheduled customer-facing appointments, and clearly explained insurance policies.• Processed applications, payments, corrections, endorsements, and cancellations.

Bachelor Of Science - Bs, Human Resources Management

In Progress

High School Diploma