Stephanie Hackett Email and Phone Number
Passionate and dedicated administrative professional with a talent for recognizing untapped potential in others. Currently thriving as a Service Coordinator at Johnson Controls Fire Protection, where I collaborate with fire alarm and specialty technicians to surpass customer expectations. Pursuing a Human Resources Management degree to further enhance my skills and forge valuable connections. Outside of work and studies, you'll find me exploring the great outdoors through hiking. By the way, if you share my passion for fire protection, we're hiring! Connect with us at johnsoncontrols.com/careers.
Johnson Controls
View- Website:
- johnsoncontrols.com
- Employees:
- 63228
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Service CoordinatorJohnson Controls Jan 2021 - PresentArlington Heights, Illinois, United States• Support the fire protection domain by fielding customer requests and strive to resolve any complaints or delays.• Invoice completed service requests, order materials, create purchase orders, notate calls with all updates, and run reports daily and weekly to ensure we are taking action proactively.• Provide technical support for technicians, assist with inventory counts, and perform all other administrative duties in the service department.
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Customer Care RepresentativeJohnson Controls Jan 2020 - Jan 2021Arlington Heights, Illinois, United States• Nationally recognized for exceeding our quota and in the top 25 of over 200 Customer Care Representatives.• Developed and executed a customer-focused strategy that led to greater retention of preventative maintenance contracts, higher revenue per customer, and ensured greater customer satisfaction. • Built strong customer relationships, prepared and presented contract renewals, resolved complaints, and kept detailed records of all processes that pertained to the customer’s needs.
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Suppression CoordinatorJohnson Controls Oct 2018 - Jan 2020• Provided customer retention and billing support, reviewed inspection and general service reports, compared against the customer’s contract or purchase order, ensured reports were uploaded to compliance where required.• Analyzed data daily from reports, reconciled issues holding up the billing cycle, and processed credits and rebills.• Coordinated with the technicians on scheduling and reporting inspections and service calls, created and revised requests, and contacted customer to communicate status changes in a timely manner.
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Accounts Receivable Representative / Cash Application SpecialistCrosscom Jul 2017 - Oct 2018Buffalo Grove, Il• Managed portfolio of accounts, totaling $2.5 million, while also serving as the main cash application specialist.• Prepared contracts, waivers, warranties, and invoices for customers in their preferred format.• Followed up for payment, resolved disputes, ran, prepared and sent aging reports, researched reconciliations, and processed credit memos. -
Administrative Assistant / ReceptionistEfinancial Jan 2015 - May 2017Chicago, Il• Received the Sunshine Award for my consistently positive attitude.• Responsible for onboarding all incoming employees, sending out company memos, preparing monthly sales power points, and planned sales contests and company events.• Booked travel arrangements, provided scheduling support, created detailed expense reports, and ordered supplies while adhering to the company budget. -
Administrative Assistant / ReceptionistRoyal Melbourne Country Club Jul 2011 - May 2017Long Grove, Il• Employee of the Month on two separate occasions.• Assisted the controller in sorting, coding, verifying the accuracy of invoices, processing them for payment, as well as helping all other departments with projects.• Developed and maintained organizational systems and designed marketing collateral. -
Customer Service & Sales Representative / Receptionist (Property & Casualty)State Farm ® Jan 2014 - Jan 2015Grayslake, Il• Promoted client retention through high-quality service and follow through.• Maintained the front desk, greeted visitors, followed up on cold and warm leads, scheduled customer-facing appointments, and clearly explained insurance policies.• Processed applications, payments, corrections, endorsements, and cancellations.
Stephanie Hackett Education Details
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Human Resources Management -
Mundelein Consolidated High SchoolHigh School Diploma
Frequently Asked Questions about Stephanie Hackett
What company does Stephanie Hackett work for?
Stephanie Hackett works for Johnson Controls
What is Stephanie Hackett's role at the current company?
Stephanie Hackett's current role is The Power Behind Your Mission.
What schools did Stephanie Hackett attend?
Stephanie Hackett attended Western Governors University, Mundelein Consolidated High School.
Who are Stephanie Hackett's colleagues?
Stephanie Hackett's colleagues are Julia Christian, Leonard Martinez, Mackinley Morgan, Chennel Eddy, Christopher Munson, Rob Dewitt, Alex Moore.
Not the Stephanie Hackett you were looking for?
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Stephanie Hackett
Portfolio Manager, Partner At Evercore Wealth Management | Start-Up EnthusiastNew York, Ny4crosscomnational.com, efinancial.com, efinancial.com, johnsoncontrols.com -
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Stephanie H.
Expierenced Higher Education Professional, Specializing In Ada Accommodations, Advocacy And EquityGreater Hartford -
2ichd.net, baylesshealthcare.com
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