GridBase is a start-up technology solution providing lenders and title operations a data middleware to optimize their automation and integrations. -Led new client implementation projects, ensuring seamless integration and onboarding processes.-Managed cross-functional teams, enhancing collaboration and productivity across departments. -Fostered strong client relationships, contributing to high client satisfaction.-Implemented data-driven decision-making processes, enhancing product development cycles. -Coordinated with stakeholders to align product strategies with business goals. -Spearheaded technological advancements, improving system efficiency and end user satisfaction. -SME to assist in the development of products for lender fee estimates, seller net sheet calculators and other industry related products.

Grid151, LLC., Subsidiary of Ardan, Inc., Plymouth Meeting, PA (Hybrid)Senior Vice President, Operations | January 2022 – July 2023Senior Vice President, Title & Escrow Operations | July 2021 – January 2022Vice President, Operations, eAgency | January 2020 – July 2021eAgency was a start-up title and escrow operation offering back-office support and services. Westcor Land Title Insurance Company is also a Subsidiary of Ardan, Inc. The employer’s name from January 2020 – January 2022 was Westcor prior to a company reorganization and the creation of Ardan, Inc. as the holding company for both Westcor and Grid151. -Designed and implemented multiple product workflows, processes, and procedures to ensure operational efficiency and excellence. -Managed a large-scale operation, overseeing both in-office and multiple locations, remote and offshore BPO vendors. -Created and managed a full-scale FTE model to forecast growth based on volume projections and file-level AHTs. -Identified and transitioned multiple processes from the US to India operations, improving efficiencies and reducing labor costs. -Implemented data-driven analytics to provide granular and dashboard reporting to drive SLAs and customer satisfaction. -Managed vendor management, including contract negotiations, performance monitoring, and invoicing. -Collaborated with stakeholders to align operational strategies with business objectives. -Ensured compliance with underwriting guidelines and facilitated internal and external audits. -Conducted UPL research, jurisdiction statutes, and other related areas for state expansion of services.

-Provided expert consultation to clients, enhancing their operational efficiency and satisfaction.-Managed and optimized title production services, ensuring high quality deliverables. -Ensure compliance with industry standards and best practices. -Managed Resware administration for clients of diverse sizes and stages of growth

MEET OUR EXPERTSStephanie Kane Ms. Kane is our Senior ResWare Administrator and works with clients of all sizes and stages of growth. Prior to joining Cloudstar, Stephanie was Director of Client Services at Adeptive Software, the makers of ResWare. Her impressive industry experience also includes holding the position of Senior Manager of National Settlement Services at Altisource/Premium Title Services, and Owner/Manager of Coastal Title Agency in FL. Stephanie holds her CO Tile Producer license as well as over 20 other states.

-Conducted onsite optimization and training nationwide, enhancing client operations. -Created job aids and training materials to support client education and system utilization.-Fostered strong client relationships through personalized support and continuous improvement initiatives. -Managed client project managers and administrators, ensuring successful project delivery and client satisfaction.

- Successful management of operations for volume of 3,500+ monthly REO and other default LOBsInterview, hire and manage 25-30 direct / 400-500 indirect staff in the US and abroad. Responsible for the REO and default LOBs nationally - Responsible for creations of SOPs, P&Ps, matrix for new lines of business- Highly experienced in the creation of training agendas and modules for both stateside and offshore processes- Train the trainer and train the staff responsibilities- Responsible for UPL research, jurisdiction statutes and other related areas for state expansion of services - Travel to US and India operations for core training, leadership and policy implementation - Successful in identification and transition of multiple processes from the US to India operations- Process improvement implementation and management- Highly experienced in all areas of title and escrow- Ensuring compliance and underwriting guidelines are adhered to - Facilitate internal and external audits- NTP and licensed title producer in 23+ states

-Marketing of new clientele and creation of marketing materials-Responsible for all stages of the closing process for residential refinances and HELOCs for the State of Florida-Pre-closing, HUD preparation, lender coordination, title commitment review, issuance of title policy, account reconciliation

Closing activities as well as HUD preparation for refinance, HELOC, purchase transactions in the State of Georgia

-Marketing of new clientele and client relations-Management and training of 2 direct employees -Preparation of HUD statements and all related closing activities for refinance, HELOC and purchase transaction in the State of Georgia-Creation of closing document templates-Escrow reconciliation

Marketing of new clientele and client relations Preparation of HUD statements and all related closing activities for refinance, HELOC and purchase transaction in the State of Georgia

Marketing of new clientele and client relations Preparation of HUD statements and all related closing activities for refinance, HELOC and purchase transaction in the State of GeorgiaPost-closing and escrow account reconciliation Volume of 300-400 per month Title review and curative clearancePreparation of title commitment and final long form and short form title policiesFacilitate underwriting audits