Enabling client success by delivering strategic guidance to maximize the value they derive from Press Ganey's tools and tactics to improve the healthcare experience for patients, consumers, employees, and providers.

Assess and coach healthcare organizations to guide patient experience improvement efforts.Provide guidance, training, leadership, and expertise in the arena of the patient experience. Support cross-domain analysis to ensure alignment of multiple workstreams. Provide strategic support to healthcare organizations of all types and sizes to engage them in improvement work, data insights identification, training and education on best practices, and strategic planning.

Manage and execute assessments of healthcare organizations to determine strengths and opportunities to improve employee and physician engagement and the patient experience. Create and monitor databases, analyze data, and develop reports to support consulting operations and organizational priorities.

Conduct assessments of healthcare organizations and coach measurement teams on how to use data to create action plans and drive improvement.

Manage internal patient survey program including complete survey and reporting redesign.Design, implement, analyze and present results of Market Research studies including survey validation and community image.Assist in creating hospital strategic plans.

Performed statistical and graphical analysis for quality improvement and operational projects daily.Created and presented reports to administration and QI teams throughout the hospital.Reduced man hours through automating ongoing statistical and graphical analyses.Trained administrators and associates statistical and graphical methods in semi-annual QI class.Retrieved and analyzed data for ad hoc reporting approximately 15 times monthly.Created and maintained MS Access databases for the collection of data for quality and performance improvement purposes.

First to perform comparative analysis between disparate databases to facilitate new survey method.Created graphs and tabular summaries to show relationships between databases.Presented results of research and wrote scientific paper on the results of the project.Carried out analysis of data and presented results with intern group.

Analyzed satellite imagery and radio-sound data and graphically summarized findings.Analyzed quantitative data including calculating N2, water vapor pressure, virtual potential temperature, perpendicular component of the wind vector, etc.Created and presented poster reports for EPSCoR-Nevada Young Scholars meeting (2001) and the American Meteorological Society’s 10th Annual Conference on Mountain Meteorology (2002).Assisted in writing a scientific paper on research and results of the project.