Steph Kerr Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

• Providing functional analysis and examining current service provisions, work organization, workflow and business practices with a view to improving business service and processes. • Assisting with the design, development, implementation, and support of software solutions to meet identified business processes requirements. • Assisting with project implementations, system upgrades/patches and large integration activities for all finance related applications.• Working collaboratively with colleagues to develop an integrated approach to the team’s range of services and documenting procedures.• Providing system support to users and assist the technical teams with issue resolution, helping to ensure minimal disruption to users and systems. • Mentoring other team members in analysis & toolsets.• Ensuring sound change management and systems development methodologies are utilised.• Collecting, collating and analysing performance data and developing and recommending strategies for continuous improvement. • Keeping informed of current, new and evolving strategies and technologies to make recommendations and proposals for strategic outcomes.

Nathan, Queensland, Australia

• Performing business process and systems analysis to specify requirements for platform changes and enhancements.• Ensuring the smooth transition to new systems and associated business processes for the student community.• Providing support to resolve issues, and working to transfer knowledge to colleagues in order to facilitate self-help.• Maintaining functional documentation, following established guidelines and procedures.• Actively contributing to the ongoing continual improvement of Functional Analysis capability, methods and tools.

Nathan, Queensland, Australia

• Investigating and evaluating improvements for student systems using established methods and tools.• Designing test scenarios according to stakeholder specifications and requirements, and relating test cases back to pre-determined criteria, priorities, and reporting.• Evaluating and analysing test results with reference to improved ways of working for the end user, efficiencies, and planned business benefits.• Planning and performing all types of user experience evaluation using prototypes/designs of products to check and confirm that usability and accessibility requirements have been met.• Interpreting and checking usage of products or services for context of use changes and presenting results.• Investigating, prioritising, and resolving issues with applications using agreed procedures, application management software and tools. • Collaborating with various stakeholders to resolve issues and implement enhancements in an agile environment.

Key responsibilities are focussed on enhancing student experience, improving business processes, and providing proactive student support. These responsibilities include:•Monitoring student retention and progression using course analytics.•Collaborating with Program Directors, Course Convenors and other teams to provide intervention solutions for at-risk students. •Interrogating key university systems to manage processes and student enquiries.•Communicating with university stakeholders with attention to quality, detail and responsiveness to maintain positive relationships. •Continuously developing ideas and activities to enhance student engagement, program progression and completion. •Working with university stakeholders to ensure accuracy of program and course information and alignment with policies and procedures. •Working within a team and autonomously to deal with complex issues and manage conflicting priorities.•Recommending quality standards and key performance indicators to improve and monitor service delivery in consultation with management.•Demonstrating professionalism and compliance with university policies and procedures, university values, and Code of Conduct.

Student administration experience at The University of Queensland has been diverse and largely include the below key functions:• Managing admissions processing, GPA calculations, selection and offers, orientation events and supervisor selection processes for incoming students.• Analysing and collating data from tools including the UQ Reportal, SI-net, and Microsoft Office software packages and reporting on student progression of third year and fourth year cohorts.• Planning thesis submission processes, marking time frames and guidelines, and grade upload whilst managing relationships with academic staff.• Advising students on accreditation pathways, course planning, enrolment, progression eligibility, assessment requirements, and honours class calculations, within School and University policies and guidelines.• Coordinating information on program Blackboard sites, the School of Psychology website, frequently asked question material, the Honours Handbook and relevant fact sheets. • Assisting with undergraduate assessment including monitoring online submissions, keeping records according to University policy, and processing extensions. • Setting up course sign-on and monitoring spaces available.• Responding to student enquiries in a customer relationship management system, in-person by appointment, by telephone or online chat.• Liaising with course coordinators to develop succinct course profiles in line with University policies and procedures. • Participation in committees including the UQ Ally Action Committee and School of Psychology Fundraising Committee

Queensland, Australia

- Iron Oxide Copper Gold exploration - 3D and 2D geological mapping and analysis using MapInfo, ArcMap, Surpac and Leapfrog- Database management using Microsoft Access, Excel and aQuire - Statistical, geotechnical and geochemical reporting for internal and external stakeholders- Safety assessments including Take 5, Hazard ID, JSA and rig inspection processes- Liaising with drillers, safety and environmental departments - Planning drilling projects and providing geological interpretations- Planning soil sampling, rock chip and geophysical programs- Supervising RC, aircore and diamond rigs for exploration and resource definition- Logging, sampling and despatching rock chips and core with attention to QAQC and cost control- GPS based field mapping while adhering to communications and safety procedures- Varying FIFO rosters in remote locations

Queensland

- Iron Oxide Cu-Au and vein hosted Cu-Au deposits- Mapping and pickups of backs and walls - Referencing block models and creating up to date wireframes in Surpac- Entering production data into Micromine Dome- End of month reconciliation - Underground stope and development heading inspections and daily reporting- Safety procedures; Take 5, Hazard ID, underground tag board, communications procedures- Planning and supervising underground diamond drilling programs including rig inspections- Supervising face and stope sampling and following up assay results- Core logging with attention to cost control and data quality- Communicating with various departments including PITRAM, processing and safety

Sydney Cbd

- GIS analysis: Using TeleAtlas and ESRI ArcMap to map roadways and land use in Australia and New Zealand- Practical understanding of Microsoft Access, Microsoft Excel and ArcMap geodatabases to manage geographical data- Knowledge of GIS workflows to solve real world problems - Working effectively and professionally within a team

Wollongong, Nsw

- Administrative duties in document management, records keeping and customer service with attention to detail and quality- Applying problem solving and analysis skills to resolve student issues with enrolment, fees, graduation, exams and results, and official university documents- Effectively communicating and building relationships with all other departments of the university, students, staff and external clientele inclusive of a diversity of cultural backgrounds- Effectively managing time and prioritizing administrative tasks in a fast-paced work environment- Undergoing training regarding the protection of privacy, quality assurance, and records management - Using a variety of software for enrolment, fees and admissions, as well as extensive use of Microsoft Office and email communications

Argentina

- Field work experience in Argentina including sampling scoria volcano geology, measuring orientation and dimensions of geological features and storing field records and samples. - Adhering to and understanding occupational health and safety requirements. - Assisting in using surveying equipment to map topography of salt lakes and volcanoes in the Lake Llancanelo area - Communicating effectively and professionally with other geology students and academics in a team environment

Master Of Business Administration - Mba, Business Administration And Management, General, Final Gpa Of 6.75 (Hd)

Graduate Certificate In Gis And Remote Sensing

Bachelor Of Science (B.Sc.), Geology, Physical Geography Majors, Graduated With Distinction