Stephanie Kirik Email & Phone Number

Sycamore, Il, Us

Hoffman Estates, Illinois, United States

- Conducting preliminary & periodic training's;- Executing payment processing and report generation using in house applications.-Worked closely with the client manager to satisfy the clients’ requests- Delivering customer service excellence in line with in-house Customer Service model (PERFECT) in two languages, Portuguese and English.- Coordinating and participating in problem-solving situations related to assigned programs or projects, as needed.-Leading a team of three people in payment processing projects.-Prepared and reviewed client invoices and payments files.-Researched, monitored and resolved rejected and pending payments-Audited invoices from partners

United States

Teschephotography.com

Elgin, Illinois, United States

- Assisted five Account Managers to handle their account responsabilities and speed up several projects.- Worked on Item360 (Walmart portal) daily.- Initiated logs to keep track of products. - Pulled, formatted and analyzed sales reports.- Set up new products and new variations.- Communicated with buyers.

Londrina, Paraná, Brazil

-Planned and delivered lessons based on school’s methodology and technique;-Administered assessments for the purpose of evaluation;-Kept records and evaluated students' progress;-Provided a safe and supportive learning environment;-Set individual goals and strategies for each student.

Streamwood, Illinois, United States

-Fostered a nurturing and safe environment;-Created and maintained children’s schedules;-Instructed children during educational activities;-Prepared meals and grocery shop accordingly to what was needed;-Administered medication;-Drove children to and from activities;-Reported children’s social development to parents.

Londrina, Paraná, Brazil

-Planned lessons based on the students’ needs;-Conducted lessons in English;-Kept records and evaluated students' progress;-Enforced behavior according to school’s standards;-Set goals and strategies for individual students;-Administered assessments for the purpose of evaluation.

Londrina, Paraná, Brazil

-Performed bank reconciliation;-Entered data to the company systems;-Served as first point of contact for customers and other staff members;-Customer service in person, via phone and email;-Translated e-mails from English to Portuguese;-Managed documents and files such as filing, typing, copying, binding, scanning, and sort mail.

Associates In Applied Business, Business Management

3.538

Bachelor'S Degree, English Language And Literature/Letters

Certificate, English

Study of English as a Second Language including grammar, writing, listening, and speaking.