Prepare entries for entry into the U.S . ensuring compliance with customs. Work with truckers to arrange for delivery of shipments.

Developed training document with frequently asked phone questions giving more confidence to new hires when they were first on phones. Made recommendations on ways to reduce paper in the department. Entered orders. Processed returned goods authorization according to company policy. Calculated and requested credits. Tracked shipments.

Process orders for sales reps and hospitals via phone, fax or e-order channels. Provide pricing information for customers, issue credit for returns, and route calls to proper departments.

Contract position. Coordinated mass mailing of new insurance paperwork to business customers. Researched returned mail to determine if address was changed or if business was no longer in existence resulting in lower mailing expenses in future projects.

Gathered and interpreted daily financial data for major banking client for percentage of goal analyzationProvided Operations and Account Manager with financial data for weekly discussions with clientAnalyzed credit reports to determine which accounts to send to client for possible settlementInteracted with all levels of management at banking client seeking approval of settlement offers tendered by debtorsCharted daily statistics for supervisors to aid in bonus calculations or steps to be taken to achieve team goalsAssisted supervisors with collector audits to ensure company and client procedures were being adhered toDeveloped Excel spreadsheets which increased the efficiency and accuracy of the analysis processPrepared settlement letters to debtors or debt relief agencieslead skiptracerTrained, monitored and assigned work for team of approximately 25 skiptracersLed efforts to achieve team goals set by upper managementSuccess of project resulted in another portfolio of same company being offered to IC SystemExceeded client and company goal 33 out of 36 monthsSet monthly goals for individual team members and conducted monthly audits of all skip tracers to ensure compliance with state, federal and company rules and regulationsProvided upper management with all data that skiptracer reviews were based onScheduled coverage for inbound phone line and handled complaint calls

Nominated to President’s Club in 2009 for working to assist both collectors and consumers get accounts resolvedLocated and corrected discrepancies on IC System’s books with payments on a healthcare computer systemContacted consumers that had unemployment, disability or life insurance and assisted with getting claims approved resulting in credit being given to their accountCalled physician’s office for necessary documentation or to get information corrected in order to get claims approvedAdvocated on behalf of consumers if claims were rejected. Had approximately 80% success rate getting denied claims overturned

Led team that achieved the corporate set goals 33 out of 36 months resulting in client increasing their business with the companyTrained, monitored and assigned work for team of approximately 25 skip tracersSet monthly goals for individual team members and conducted monthly audit of all skip tracers to ensure compliance with state, federal and company rules and regulationsProvided upper management with data that skip tracer reviews were based on Interviewed prospective employees to ensure the candidates were a good fit for the companyScheduled coverage for inbound phone line and handled all escalated calls and resolved issues to customer’s satisfaction