Stephanie Kruchen

Stephanie Kruchen Email and Phone Number

Customer Service Coordinator @ KUMON Deutschland GmbH
dusseldorf, nordrhein-westfalen, germany
Stephanie Kruchen's Location
Korschenbroich, North Rhine-Westphalia, Germany, Germany
Stephanie Kruchen's Contact Details

Stephanie Kruchen work email

Stephanie Kruchen personal email

n/a
About Stephanie Kruchen

Stephanie Kruchen is a Customer Service Coordinator at KUMON Deutschland GmbH.

Stephanie Kruchen's Current Company Details
KUMON Deutschland GmbH

Kumon Deutschland Gmbh

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Customer Service Coordinator
dusseldorf, nordrhein-westfalen, germany
Website:
kumon.de
Employees:
33
Stephanie Kruchen Work Experience Details
  • Kumon Deutschland Gmbh
    Customer Service Coordinator
    Kumon Deutschland Gmbh Sep 2017 - Present
    Düsseldorf Und Umgebung, Deutschland
    ▪ Instructor support in any kind of topic▪ Leading of WorkshopsGoogle my Business | Software-Application Zoom | Facebook▪ Induction of a new colleague into Franchise Recruitment▪ KUMON Academy support▪ Responsibility of the Telephone hotline▪ First contact of the national and international franchiseparticipants▪ Handling of all incoming inquiries and all related administrativeand reporting processes up to the assignment of the franchiseagreement▪ Online meetings with franchise prospects
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  • Dell Emc
    Workflow Manager
    Dell Emc Mar 2013 - May 2017
    Düsseldorf Und Umgebung, Deutschland
    ▪ Overseeing real time workflow and call ticket queue monitoringfrom the Service-Center/ Salesforce▪ Field Escalation handling and SLO compliance▪ Mod Call handling▪ Work closely with Field Engineers to maintain the daily business▪ Cooperation with Workflow Managers of other product lines, thefield or escalation organization▪ Covering for the Duty Manager on shift in combination with WFMduring weekends▪ Encourage teamwork to achieve goals
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  • Dell Emc
    Resource Coordinator
    Dell Emc Oct 2010 - Mar 2013
    Düsseldorf Und Umgebung, Deutschland
    ▪ Operation controlling for the Field Support Specialists on EMEAlevel▪ Reporting to Account Service Riepresentatives, Strategic AccountManagement and Service Managers due to planned actions▪ Monitoring of the ticket workflow▪ Raising of error tickets via CCA5 database
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  • Dell Emc
    S&D (Schedule & Dispatcher)
    Dell Emc Aug 2010 - Oct 2010
    Düsseldorf Und Umgebung, Deutschland
    ▪ Operation controlling for the Technical Service Engineersdepartment (assignment, monitoring, escalation reporting toService Manager)▪ Order monitoring (spare part orders and if needed escalation toLogistic)▪ Monitoring of the ticket workflow with help of WorkforceManagement▪ Reporting to Account Service Representatives, Strategic AccountManagers or Service Managers due to planned actions
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  • Robert Half - Office Team
    C O M M E R C I A L E M P L O Y M E N T
    Robert Half - Office Team Aug 2009 - Aug 2010
    Düsseldorf Und Umgebung, Deutschland
    In Conjunction with "Bitmarck Holding & Co KG▪ Creation and maintenance of Excel tables for the data migration▪ Generation of order data records▪ Invoice generation from orders▪ Generation of credits▪ Cancellation of orders, invoices, and credits▪ Maintaining records, for example during merges▪ Participation in the planning of contracts▪ HR assistance with incoming applications
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  • Metro Mgs
    Customer Service (2Nd Level Support)
    Metro Mgs Nov 2008 - Apr 2009
    Düsseldorf Und Umgebung, Deutschland
    ▪ Monitoring and error handling of incoming and outgoing EDImessages▪ Adding of partner profiles to Microsoft Database to exchange EDImessages▪ Support of EDI supplies and Metro Group, distribution lines
  • Ghx Europe
    Costumer Service Analyst Europe
    Ghx Europe Apr 2000 - Oct 2008
    Düsseldorf Und Umgebung, Deutschland
    ▪ Monitoring the order system▪ Statistic monitoring and active order controlling▪ Document tracking, if necessary pro active intervention▪ Processing of system errors by clinics and manufacturers▪ Sales Analytics of the order volume▪ Processing of customer requests▪ Processing system errors during transmission▪ Analysis of the order behavior and proactive intervention▪ Recording of error logs▪ Processing of information requisitions, complaints and orders▪ Database maintenance
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  • Elch Apotheke
    Pharmaceutical Business Employee
    Elch Apotheke Jul 1991 - Mar 2000
    Neuss
    ▪ Warehouse controlling▪ Processing of pharmaceutical wholsale and industry orders(e.g. Beiersdorf, Ratiopharm etc.)▪ Return processing▪ Processing of medical prescriptions▪ Assisting with the manufacture of medicine on prescription- Processing of medical prescriptions- Assisting with the manufacture of medicine on prescription.

Frequently Asked Questions about Stephanie Kruchen

What company does Stephanie Kruchen work for?

Stephanie Kruchen works for Kumon Deutschland Gmbh

What is Stephanie Kruchen's role at the current company?

Stephanie Kruchen's current role is Customer Service Coordinator.

What is Stephanie Kruchen's email address?

Stephanie Kruchen's email address is kr****@****umon.de

Who are Stephanie Kruchen's colleagues?

Stephanie Kruchen's colleagues are Lucy Dunstan, Steph Kru, Heike Forster, Mami Hamano, Christian Schulz, Rossitza Baumann, Deborah Osayi.

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