Stephanie Kurze Email & Phone Number

Greater New York City Area

Developed multimedia platform for online community development and information sharingCreated a unique marketing and social media strategy to increase online readershipManage a staff of five contributorsPitched, planned and lead panel presentations for content specific national conferences Facilitated meetings both in person and virtuallyAssist with event planningOversee and edited daily and weekly content in both written and podcast format Freelance writing with several online businesses

Superior Colorado

Greater New York City Area

Resolve customer and client support issues and problems Client follow up to ensure customer and business satisfactionPreparation and execution of client and vendor contractsScheduling, calendar maintenance, and meeting preparation for presidentCoordinated meetings, arranged agendas, took and transcribed notes, completed follow-upsCreating cost estimates for project bidsCoordinate travel arrangements for domestic and international travelAnswer phone calls and direct calls to appropriate parties or take messagesArranging for Certificate of Insurances, enrolling in CCIP programs for various projectsCreated and arranged marketing campaignsCompleting all pre-qualification forms to make the company eligible for projects Request and file corporate documents, contracts, and recordsBooked, organized, and prepared booths, marketing and visuals for trade showsCoordinate the paperwork and information necessary for the development of project proposalsAssist with internal/external sources for research and project developmentWorked as a linkage between the customer, sales, and production departments to ensure smooth flow of communication

As Operations Manager:Administered new product entries into an existing database in order to create web pages Mangaged and organized databaseOversaw e-commerce web presence including web page maintenance, feedback, comment monitoring and responseMaintained office supply inventory Coordinated logistics between manufacturers and shipping companiesServed as assistant to CEO Scheduled interviews and tours of showroomsNegotiated new vendors and processed purchase orders Created and implemented social media platforms and marketing campaignsAs Customer Service ManagerHandled all organizational needs for the customer service center, including day-to-day support, managing a full calendar, and staffing requirements.Set up high-level conference calls, and in-person meetings, prepare agenda materials and take detailed meeting minutes Drafted and typed all correspondence including document summaries, spreadsheets, and PowerPoint presentationsManaged the development and execution of the objectives of corporate initiatives including facilitating reviews and manualsAssisted with greeting customers and guests, booking and setting up meeting rooms Fielded calls, emails, and live chats from customers regarding problem issues and complaints, conflict mediator Managed and supervised a staff of seven customer service representatives both onsite and remotely. Responsible for hiring, training and terminating employees. Worked as a liaison between manufacturers, shipping departments, and accounts

North Conway, Nh

Designed, shot, edited, formatted and uploaded photographs for the corporate website. Invoiced corporate salesDesigned and pitched packages for in store sales, web sales, and corporate accountsCoordinated special events Ran shipping and receiving departmentsAssisted with inventory and stock orderingReconciled daily accounts and money for a high volume store