Stephanie Lass Email & Phone Number

Greater Chicago Area

Chicago, Illinois, United States

• Coordinates and communicates with speakers for live education programs and e-learning products for speaker materials.
• Organizes and submits continuing education (CE) to the accreditation providers.
• Organizes and manages monthly Journal Club webinars.
• Assists in the building of the Learning Management System (LMS) programs and product.
• Maintains course materials in LMS and adjusts pre-existing courses as needed.
• Responds to telephone and written inquiries from member services or the general education inbox.

• Answered volunteer inquiries about Girl Scouts national program to make program easier to understand for new and returning volunteers and to encourage participation in national program.
• Tracked quarterly sales data in Microsoft Excel and used pivot tables to make timely reports of badge sales so executive leadership could determine the council’s progress on yearly sales goals and determine sales goals.
• Organized records of customer purchases for out-of-stock merchandise and promptly followed up with customers when the orders were received to ensure timely receipt of the items purchased.
• Assisted in updating policies and procedures for the council’s resource center, streamlining the check-in/out procedures and developing a consistent operating procedure within the department.
• Operated cash registers and recorded all transactions in POS to maximize profit sales and help reach monthly sales goals.

Greater St. Louis Area

• Responded to inquiries via phone, e-mail, and in-person to various stakeholders (students, staff, faculty, and employer partners) in an efficient and friendly manner.
• Referred students to appropriate professional development resources based on their individual circumstances.
• Assisted students in reviewing and improving their resumes, cover letters, and interviewing skills by providing feedback in one-on-one meetings.
• Wrote, edited, and updated career development resources for the department to ensure that students had the most accurate resources available to them.
• Researched and created content for the department’s social media pages to provide students with additional resources.
• Presented the resources and services offered by the department to prospective and current students at Freshman Preview Days and other on-campus events.

Greater St. Louis Area

• Provided feedback on all submissions to begin selection of their inclusion in the literary magazine.
• Discussed submissions with fellow editors to determine their inclusion in the magazine.
• Proofread and edited selected fiction pieces for spelling, grammar, and clarity with another editor while maintaining the writer’s style for publication in the magazine.

Master Of Science - Ms, Instructional Design And Technology

Bachelor’S Degree, Creative Writing, 3.89/4.0

Activities and Societies: Tennis Player, Sports Writer, Student Athlete Advisory Committee Representative, St. Louis Intercollegiate.

Certificate, Professional Writing, 4.0/4.0

Coursework: Introduction to Professional Writing, Writing in the Workplace, Report and Proposal Writing, Solving Information Problems.

Study Abroad Experience

Study Abroad experience in Leiden, the Netherlands, from August 2016-December 2016. Countries visited: The Netherlands, England, Scotland.