Stephanie Lee Email & Phone Number

Mission Viejo, California, United States

Underwriting: evaluate risk applications in accordance with underwriting leadership and guidelines; review and professionally handle all customer inquiries within our service promise with a focus on quality and efficiency. Train and provide leadership for new hires to meet and exceed company standards and goals.

Manage customer/patient-centered environment utilizing excellent customer service skills to ensure center meets high standard of service while maintaining operational excellence.Primary patient liaison. Educate patients on laser vision correction, what to expect, and pricing. Work with surgeons in the development of laser vision correction treatment plans. Assist surgeons in LASIK, PRK and PTK procedures. Manage the laser suite and equipment. Monitor and maintain inventory of all medications and medical supplies. Report financials. Act as liaison between surgeon, OD, and partner company staff. Follow strict SOPs that protect the patients, doctors and staff from undue risk and liability. Demonstrate the ability to interact and work appropriately with patients and co-workers at all levels of the company in a positive, productive and professional manner.

Mission Viejo, Ca

High-end optical sales and dispensing experience. Assist patients in selection of eye-wear to fulfill their eye care needs; frame repairs; pre-testing; contact lens training. Maintain interaction with internal personnel to ensure customers receive highest level of service and care. Perform accurate and timely administrative responsibilities supporting in new business and revenue. Verify patient insurance and handling of direct billing. Inspect incoming product to ensure a high quality product for customers.

Aliso Viejo, Ca

Oversee scheduling and staff of activities. Managed classes teaching children of all ages skills of balance, coordination, and discipline through gymnastics skills required for preparation of team competition. Provided quality customer service to customers and potential students.