Stephanie Lenert Email & Phone Number

Suva, Fj

Hinchinbrook, Nsw, Au

As Senior Development Manager at Act for Peace, I nurture and grow relationships with our highest-value supporters, including schools, churches, corporate entities, individuals, trusts, and foundations. Using an innovative and data led approach, I create giving opportunities for supporters that align their interests with Act for Peace projects. This approach maximises commitment and donor lifetime value, driving significant income growth and achieving KPIs and targets.I oversee the development of major giving content for compelling supporter journeys, including retention materials, and copy for email, print, and digital communications. By presenting clear, on-message information to both existing and potential supporters across various channels, I deepen their commitment and impact, contributing to the achievement of organisational goals.• Develop and implement annual philanthropy strategy aligned with organisational goals• Create and manage compelling fundraising initiatives and proposals• Drive revenue growth through strategic gift solicitation and match funding• Utilise Salesforce for pipeline management, reporting, and data analysis• Develop stewardship and communication plans for high-value donors• Manage relationships with key partners, including schools, corporates, trusts, and foundations• Plan and execute donor events (Morning Teas, peer-to-peer events, webinars)• Represent the organisation at events, deliver presentations, and engage in networking• Write copy for digital and print communications, including impact reports• Support DIY fundraisers and advocacy efforts• Analyse campaign performance, forecast income, and develop budgets• Conduct international content gathering and interviews for marketing

Sydney, New South Wales, Australia

As Development Manager, I actively contribute to Act for Peace's Marketing and Communications Department, with a focus on fundraising initiatives. I take ownership of the major gifts and bequest strategy, resulting in increased engagement, retention, and lifetime value of high-value supporters, churches, and schooIs. By using a supporter-led approach and communicating the values and vision of Act for Peace, I create opportunities for supporters to contribute in ways that are meaningful for them.• Develop and implement the Gifts in Wills (GIW) strategy, resulting in 3 acquired bequests, and nurture confirmed supporters to maintain their commitment.• Build relationships with new and existing major givers and bequestors• Develop and implement compelling supporter journeys• Co-create tailored proposals • Collaborate on data-driven strategies to identify major gift prospects • Establish connections with key individuals in 70 high-value schools, resulting in their active participation in the Ration Challenge 2023 and marking the highest number of high-value fundraisers compared to previous campaigns• Deliver presentations at fundraising events, schools, and churches• Write copy for electronic direct mail and social media• Develop strategic plans for new projects and initiatives• Conduct interviews with Global Partners for marketing material

Sydney, New South Wales, Australia

In my role as a Youth Worker, I focused on fostering the overall well-being of young people by providing trauma-informed care, mental health first aid, and emotional regulation support. I played a key role in developing personalised action plans to build life skills and support personal growth, preparing them to enter Therapeutic Supported Independent Living (TSIL). Working closely with external agencies and government services, I advocated for young people’s rights, ensuring they had access to the necessary support, particularly in the juvenile justice system. I closely monitored their progress, documenting outcomes and maintaining open lines of communication with all stakeholders to align on goals. By prioritising collaboration with multidisciplinary teams, I was able to mobilise tailored interventions that led to positive behavioural changes, stronger family relationships, and improved overall well-being for the young people under my care.• Facilitated activities to promote mental, physical, social, and emotional wellbeing• Provided trauma-informed care and mental health first aid to young people• Taught emotional regulation techniques to help young people manage difficult emotions• Implemented safety plans• Coordinated family visits to strengthen connections• Developed and supported the implementation of action plans to build life skills and foster personal development• Monitored and reported on progress through shift notes and incident reports• Maintained communication with key stakeholders• Liaised with government services for mandatory reporting• Referred young people to external programs and services, ensuring comprehensive support through community partnerships• Advocated for young people in the juvenile justice system, ensuring access to support and services• Ensured compliance with child protection legislation and maintained accurate records in line with policies• Managed administrative tasks and maintaining databases

In my role as Client Relationship Manager at Pittwater Animal Hospital, I oversaw daily operations, managed a receptionist team, and implemented protocols that resulted in improved patient flow, optimal staffing, efficient use of resources, and continuous quality improvement. I focused on nurturing and growing relationships with clients and was responsible for ensuring high standards of customer service were upheld. • Managed daily operational activities• Ensured administrative tasks are completed• Developed processes and protocols• Managed reception team performance• Wrote training material and conducted training sessions• Conducted performance reviews• Admission and discharge of patients into hospital• Provided clients with surgical updates• Triaged emergencies• Managed Social Media accounts• Wrote advertisements for adoption animals• Interviewed potential adopters• Provided general medical advice to clients• Dispensed medication• Assisted Veterinarians/nurses as required• Administered arthritis injections to animals• Visual merchandising

Shop 3, 5 Gibons Street, Oatlands Nsw 2117

As the owner of the business, I built and nurtured strong client relationships through goal setting and positive mentoring. I managed diverse responsibilities, including processing payroll for a small team, overseeing recruitment processes, bookkeeping, and handling budgeting and forecasting. I developed relationships with local businesses to generate referrals, resulting in a constant inflow of new leads resulting in significant income growth.• Built and maintained client relationships• Sales• Processed payroll (6 staff members)• Managed the recruitment process• Bookkeeping• Budgeting and forecasting• Administration• Marketing & Advertising• Managed Social Media accounts• Planned and organised events and employee engagement activities • Coordinated on-boarding and staff training• Implemented Workplace Health and Safety laws• Facilitated fitness group classes • Program writing

Sydney, Australia

While working as a Receptionist, I handled phone and email inquiries, providing clients with general medical advice, and efficiently booking appointments and surgical procedures. I also played a role in maintaining the cleanliness of consultation rooms, reception areas, and waiting rooms. I assisted in the admission and discharge process for patients at the hospital, ensuring a smooth experience for both clients and their pets. Whenever required, I was there to support veterinarians and nurses, contributing to the overall quality of patient care.• Customer service• Responded to phone and email enquiries• Provided general medical advice to clients• Booked appointments and surgical procedures• Restocked consultation rooms• Cleaned reception, consultation rooms and waiting areas• Admission and discharge of patients into hospital• Assisted veterinarians/nurses as required

Sydney, Australia

While working as Contracts Coordinator, I collaborated with internal and external stakeholders to support clients through the process of purchasing an investment property and ensuring they stayed engaged and committed, contributing to monthly and yearly targets.• Built and maintained client relationships• Reported to developers, mortgage brokers and business partners• Supported clients through the sales process• Met monthly and yearly KPI/targets• Facilitated exchange of contracts• Followed up on payments of deposits• Administration• Record keeping• Prepared marketing material

Sydney, Australia

In my role as Sales Support Coordinator, I welcomed and assisted customers, maintaining a positive image for the company. I provided support to the sales team through administrative duties, managing sales orders, coordinating deliveries and databases management. Building relationships, managing customer expectations and pursuing outstanding invoices were integral aspects of my responsibilities.• Greeted customers • Reception duties• Built and maintained client relationships• Leads generation• Sales Support• Entered sales orders• Database management• Coordinated deliveries• Prepared quotes for the sales team• Arranged appointments and meetings• Prepared marketing material • Managed customer expectations through on time deliveries and lead times• Client satisfactions follow up calls• Customer complaint resolution • Pursued outstanding invoices

Business

Diploma Of Community Services

Education record

Fitness