Management of all Marketing on-line, mail, coupons/promotions as well as contests and events. Advertising both on-line and print-just created 1st yard signage in the company's history to place in customer's yards after an installation, ALL Customer Service Issues, including the SW Florida Better Business Bureau complaints, and in house Customer service compliments & complaints. I am currently working on building the company's brand on-line, prior to my hiring, there was little to no on-line… Show more Management of all Marketing on-line, mail, coupons/promotions as well as contests and events. Advertising both on-line and print-just created 1st yard signage in the company's history to place in customer's yards after an installation, ALL Customer Service Issues, including the SW Florida Better Business Bureau complaints, and in house Customer service compliments & complaints. I am currently working on building the company's brand on-line, prior to my hiring, there was little to no on-line presence for Custom Climate Concepts, Inc. I have added an Angie's List profile, which went from an F to B in 1 month, and raised their BBB rating from an F to a C in less than 2 weeks! Show less

When hired I was responsible for managing ALL Social Media Accounts for the business; the company's website requests, Facebook, Twitter, Better Business Bureau, Angie's List, Yelp, and Home Adviser. I also set up deals through some of these social media outlets as well as scheduled appointments that came from not only these deals, but also from outbound dialing the company's customer base. At times I outbound dialed, and scheduled appointments, setting routes for minimum of four… Show more When hired I was responsible for managing ALL Social Media Accounts for the business; the company's website requests, Facebook, Twitter, Better Business Bureau, Angie's List, Yelp, and Home Adviser. I also set up deals through some of these social media outlets as well as scheduled appointments that came from not only these deals, but also from outbound dialing the company's customer base. At times I outbound dialed, and scheduled appointments, setting routes for minimum of four technicians with a partner, but twice, each time almost a year I did this ALL alone! I was usually dispatching to the technicians throughout the day as well, since I helped with the service department as needed, and was "on call" for after hour service every other week. I also handled regular office duties, such as pulling and returning files, faxing, answering inbound calls, and taking messages-when appropriate. Show less