Working on our biggest IPs, Metro, Saints Row and Dead Island to build successful communities, engaging marketing plans and content.

Managing Deep Silver's AAA communities, Metro, Saints Row and Dead Island. I have brought Metro Exodus, Metro Exodus PC Enhanced, Metro Exodus Complete Edition, Saints Row: The Third Remastered and the Switch versions of Metro Redux, Saints Row: The Third and Saints Row IV to market so far with Deep Silver, with great success and channel growth. I work closely with Brand, PR, Marketing, support and studio teams to bring the best social content and community initiatives. I also stream for the official Deep Silver Twitch account, which I have been instrumental in setting up and creating content for.

Creating and cultivating key supplier relationships with all games publishers, managing online relations and priorities with buying and marketing teams, responsible for displaying the right products at the right time on the game.co.uk home page, deals page and campaign planning, planning and delivering key commercial and marketing events such as E3 and Black Friday to a high standard and commercial success, planning and delivering product announces and launches from A to AAA titles to achieve the best sales and attach products accordingly, customer journey planning and refinement, digital marketing, planning and executing for publisher key beats.

Managing the online merchandising team to execute marketing activity to a high standard, overseeing the core commercial categories and publishers to maximise online sales and create smooth customer journeys.

Product merchandising for the eCommerce and Mobile eCommerce Online department at GAME

- Working with a team of 8 members of staff to deliver margin and KPI's across all sales within the store. Management of my own KPI's as well as the teams.- Running meetings and training workshops with the Sales Team.- Responsible for running the store when the Manager is away.- Implementing commercial changes and ensuring maximum customer ease when shopping.- Organising and orchestrating gaming launch events with huge impact and building and maintaining relationships with representatives of publishers to gain maximum support and exposure. - Running the store social media accounts to create a community and gain exposure within the community.- Customer service including dealing with customer complaints, queries and problem solving on the fly.- Cash handling- Health and Safety- Invited to join the Xbox Elite program, run by Microsoft to train specialists, one of their most active members.- Merchandising the customer areas to ensure ease of shopping and eye catching displays, including ways to encourage attached sales.- Stock Handling, counting and Loss Prevention.- Team management and reviewing, including recruitment and inductions.- Networking with supplier representatives and local businesses.- increasing customer loyalty.- Part of co-ordinating the Make A Difference incentive for Region 14

- Working with a team of 8 members of staff to deliver margin and KPI's across all sales within the store. Management of my own KPI's as well as the teams. - Running meetings and training workshops with the Sales Team. - Responsible for running the store when the Manager is away. - Implementing commercial changes and ensuring maximum customer ease when shopping. - Organising and orchestrating gaming launch events with huge impact and building and maintaining relationships with representatives of publishers to gain maximum support and exposure. - Running the store social media accounts to create a community and gain exposure within the community. - Customer service including dealing with customer complaints, queries and problem solving on the fly. - Cash handling - Health and Safety - Invited to join the Xbox Elite program, run by Microsoft to train specialists, one of their most active members. - Merchandising the customer areas to ensure ease of shopping and eye catching displays, including ways to encourage attached sales. - Stock Handling, counting and Loss Prevention. - Team management and reviewing, including recruitment and inductions. - Networking with supplier representatives and local businesses. - increasing customer loyalty.

as a graphic designer and administrator at Purnells I was involved in creating POS, training materials and literature for local and national businesses including Savers, Superdrug and Oasis. Working to a brief and meeting with clients to discuss projects.- administration responsibilities including letter typing and data entry- Creating and Maintaining relationships with existing and potential customers- Organising outsourced printing and materials.