• Leadership: Manage, guide and inspire 16 remote and in-office teammates. Participate in the Annual Executive Leadership Conference hosted by the corporate headquarters in Texas. Corporate Liaison. Participate in weekly executive team meeting to discuss sales progress, incoming clients, accounting concerns, employee relations, regulatory updates, strategic planning, etc.• Written/Verbal Communication: Excellent verbal and written communication skills. The current “go-to” for professional and effective communication.• Customer and Employee Support/Service: Positive and friendly attitude, effective listener, patience and ability to deescalate high stress and/or difficult situations/clients, ability to adapt to quickly changing conditions.• Human Resources: Create and post job openings, interview, hire, schedule, complete bi-annual and annual performance reviews, promotions, allocation of company bonuses, counsel and/or implement corrective action, performance action plans and termination of employment when required. Provide guidance to supervisors and managers when faced with challenging situations. Review and approve time-off requests and daily time submission. • Quality Management/Problem Resolution: Successfully created and implemented new hire training plans and checklists. Enhanced the professional appearance of all outgoing communication by standardizing the format and responses in all printed and electronic communication. Developed the annual maintenance staff and safety briefing meeting, including the creation of the PowerPoint and reoccurring delivery to the staff.• Event Planning: Plan and organize the annual company Christmas Party for 35+ employees, the annual Company Picnic which includes 90+ employees and their families, the quarterly Team Building Events for the Client Services Department and the quarterly Team Building Events for the company.

This position was a promotion from FlightSafety Academy to the Orlando Learning Center.• Leadership: Guided and inspired 15 in-office teammates. Participated in weekly management meeting to discuss incoming clients, accounting concerns, regulatory updates, strategic planning, etc.• Customer Support/Service: Excellent verbal and written communication skills, positive and friendly attitude, patience to handle high stress and/or difficult situations/clients, ability to adapt to quickly changing conditions• Human Resources: Interviewed, hired, scheduled, completed annual performance reviews, promotions, counsel and/or implement corrective action or performance action plans up to termination of employment if necessary. Reviewed and approved time submission. • Accounting: Accounts payable, receivable, payment receipt, reconciliation of customer accounts, collections, petty cash, cash deposits, month-end and year-end reporting, inventory and purchasing.• Quality Management/Problem Resolution: Successfully implemented new processes that corrected identified quality management issues. • Written/Verbal Communication: Worked directly with the corporate legal team and local management for contract execution, observing the stipulations of Non-Disclosure Agreements. Reviewed and replied to RFPs.

Through each promotion over the nearly 12 years while at FlightSafety Academy, I gained an abundant amount of experience in the following areas:• Customer Support/Service: Excellent verbal and written communication skills, positive and friendly attitude, patience to handle high stress and/or difficult situations/clients, ability to adapt to quickly changing conditions.• Leadership/Human Resources: Managed numerous departments while guiding and inspiring 20+ teammates. Interviewed, hired, scheduled, completed annual performance reviews, promotions, counsel and/or implement corrective action or performance action plans up to termination of employment if necessary. Reviewed and approved time submission. Organized and participated in new hire orientation and paperwork.• Quality Management/Problem Resolution: Member of safety committee. Successfully implemented new processes that corrected identified quality management issues.• Facility Management: Proposed various campus improvements, collected bids, scheduled contractors, and oversaw implementation.• Event Planning: Organized and executed the Academy 50 Year Anniversary Celebration which included 300+ students, 170+ teammates, Executive Leadership from FlightSafety and 10+world-wide Aviation Companies/Organizations – domestic, foreign and military, state and local political representatives.• Sales/Public Representation: Prospect and customer communication, internal and external. Corresponded and negotiated contracts for training with airline and military executives. Developed partnerships with higher learning institutions and training partners to offer additional training options. Represented at local political outlets, foreign and domestic trade shows and education/career expos.• Written/Verbal Communication: Worked directly with the corporate legal team and local management for contract execution, observing the stipulations of Non-Disclosure Agreements. Reviewed and replied to RFPs.