A hardworking, organised and proactive team player who has 20 years in the Financial Service Industry, with extensive knowledge of CASS rules and regulations. Works proactively with Senior Management to ensure that any issues identified are resolved quickly. Very organised and diligent and ensures everything is completed in its entirety.Have trained entire departments on complex procedures both in person and over Zoom using PowerPoint presentations designed by myself.Skilled at undertaking complex investigations into queries, with a good attention to detail, in order to ensure resolution and a satisfactory outcome for the business and the client. Excellent communicator involving daily liaisons with other operational areas, in order to gain information and solve problems to adhere to tight deadlines. Very flexible and adapts well to change. Quick to learn and adopt new skills alongside training colleagues to the required standards. Able to contribute and articulate ideas and bring them through to production.