- Provided daily customer support through phone, email, and live chat for over 75+ customers a day- Processed returns, replacements, refunds, and other post-sale transactions including damages and claims- Developed customer relationships with reoccurring customers, ensuring brand loyalty and repeat visits

- Answered 30+ texts, calls, and emails per day, scheduling appointments, noting desired services, and replying to client inquiries- Increased clientele ~25% by implementing process for making appointment follow ups for all new and returning clients- Administered office inventory, including ordering, shipment receiving, and restocking daily technician equipment- Managed social media by organizing Facebook class events, posting daily Instagram updates, and creating flyers for both store locations

- Worked closely with Site Director to provide supervision to an after school class from kindergarten to 6th grade- Organized biweekly STEM projects during “club” choices to motivate enthusiasm for learning to a group of 14 students- Met with parents about daily activity, positive developments, and behavior issues as needed- Camp Counselor floater during the Summer Camp season, including chaperone field trips, facilitate group activities, and practice positive reinforcement

- Escorted mascot during Home games and community appearances for personal fan experiences / Backup mascot- Facilitated competitive fan-involved games for intermissions and time outs during weekly Home games- Provided welcoming customer service by greeting fans as they enter and exit the arena, distributing giveaways, and answering questions

- Managed Community Corner Table and served as in-game liaison between Director of Community Relations and Hometown Hero by creating fundraiser games and distributing prizes- Assisted in planning and implementing fan involvement such as Teddy Bear Toss and Chuck-A-Puck for fans under 12- Redesigned 25+ flyers, ticket vouchers, badges, and birthday packages for Kids Klub Community for two hockey season

- Greeted ~50 customers at the door and assisted with in-person and over-the-phone transactions, returns, and inquiries - Regularly achieved an average of 110% of monthly sales goals- Created attractive displays highlighting seasonal inventory using strategic placement to maximize purchases