Stephanie M. Email and Phone Number

Prepares invoices utilizing Dynamics for product and Changepoint for Professional Services Enters vendor invoices into Dynamics Accounts Payable moduleTroubleshoot vendor invoices, open orders, inventory backlog report, contract complianceCorresponded with customers and account executives to resolve invoice irregularities

Updated Elevator projects milestones, customer and financial data in SAP. Issued needed documents: delivery notes, warranty and insurance certificates. Maintained records all for new elevator installation and maintenance projects (contracts, permits and insurance). Managed new hire process for Branch Office (application, drug screening and training). Processed weekly payroll utilizing Workforce. Maintained fleet vehicle inventory for field employees and staff.

Optimized inbound material flows to achieve 98% customer fill rate, while supporting inventory and logistics goals. Acted as a liaison between all impacted departments to ensure successful product launches. Worked directly with suppliers on day-to-day material requirements and provided longer term forecasts as required. Utilizing MS Excel, manually maintained the status of product orders, from production to delivery. Supported warehouse staff, as needed, to resolve shipment and inventory discrepancies. Provided weekly and ad hoc supplier performance reports to stakeholders.

Contacting suppliers to request item information forms, collecting forms, and organizing the informationfor item setups. Follow up with suppliers to obtain information packets for supplier setups. Sending canned communications to suppliers to disseminate general information and requests. Populating spreadsheets with data to be used by the Director and Sourcing Advisors for analysis.

Supported supply chain through daily, weekly, monthly and ad hoc reporting as needed. Provided data analysis to generate insight to help guide decision-makers and executives. Defined and maintained metrics, reports, analyses, and dashboards to drive key business decisions. Manipulated and analyzed complex, high-volume, high-dimensional data from various ERP sources using a variety of tools and data analysis techniques. Developed and documented end to end Supply Chain reporting processes.•Facilitated unique data analysis to support key projects using Excel, Tableau, and Alteryx.•Developed new vendor performance report using SAP and Tableau reduced processing time by 50%

Provided data support to the Chemical Management Services and plant managers. Established vendor profiles, created stock, and non-stock inventory item numbers for product purchasing. Updated cost and pricing to ensure the accuracy of purchase/sales orders, budget projections, and forecasting. Served as liaison between vendors and site managers to resolve cost, price and ledger discrepancies. •Performed monthly inventory reconciliation and worked with site managers to resolve discrepancies.•Worked with chemical suppliers to provide customer sites with the most current chemical safety documents.

Purchased vendor services for editorial production and operation expenditures. Reviewed vendor contract terms to create purchase orders and invoice detail ensure accurate payment. Provided quarterly spend analysis and identified cost reduction opportunities. Analyzed vendor contracts to ensure Sarbane Oxley (SOX) compliance. Utilized JDE/One World and JDE Enterprise for purchasing, procurement, and reporting.•Oversaw ‘cost management’ initiative to track and report overall spending across various divisions.•Recognized as subject matter expert for usage of Cengage purchasing systems and processes.•Worked independently to achieve expert knowledge of JDE World and JDE Enterprise.•Used advanced system knowledge to influence more streamlined workflow for all purchasing activity.•Created comprehensive training manual for all purchasing related processes.

Created and managed installation schedule by prioritizing the 'build-out' phases necessary to complete project.Renegotiated delivery dates with suppliers in order to meet project completion deadlines per contract agreement Supplied daily progress reports to Sales team and created weekly status report for the Executive Board meeting.Place corrective product orders, shop for contractors to minimize the cost of the secondary installation Maintained records of all merchandise shipped, received and stored in warehouse, used data to bill customers for storage not provide in contract; generating new revenue

Provide customer support in an inbound call center environmentAssist Engineers in selecting career-workshops, courses & related publication purchases· Outbound calls to promote SME membership renewal.

Coached and developed a team 30 call center representatives Monitored inbound representatives' customer interactions utilizing 'Witness Agent' Provided written and verbal feedback to agents in order to improve call quality.Evaluated daily call volume statistics to ensure efficient call center staffing.

Consistently meet monthly sales quota and increase overall kiosk sales · Maintain all inventory, contracts, reports and accounting records for kiosk locationImplement quarterly sales promotions and managed cash flow

Resolved billing and basic network inquiries in a inbound call center environmentResearched 2nd level network issues and assign to the appropriate network team Monitored system transactions in switch interface (esn/telephone number/feature changes)