Optimizing operations and marketing efforts within a bustling talent agency. Expertly managing backend operations to uphold efficiency, streamline processes, and support the agency's strategic objectives. Skilled in orchestrating seamless daily operations while driving impactful marketing initiatives to enhance brand visibility and talent engagement.

• Lead all customer service communication during growth from 1,000 to 250,000+ users.• Managed a high volume of tickets across email, Instagram, and Facebook comments during a viral growth phase from 1,000 to 250,000 sign ups after launch.• Responsible for internal communication of common user issues and complaints.• Developed Instagram, Tiktok and Facebook ads using Canva, Photoshop, and other Graphic Design Apps, which resulted in a $125K e-learning course sales.• Helped manage Instagram growth from 5,000 followers to 85K+.• Helped develop email newsletter content while the email list grew from 10,000 users to 2M+.

• Assisted with customer service on Facebook and Instagram.• Learned how to use internal tools for responding to social media requests and comments.• Helped to contact and engage social media influencers for product tests and reviews.

• Photography production assistant, organizing product shots, layouts, and selects.• Helped relocate and organize inventory in a new fulfillment warehouse.• Oversaw shipments to new retailers Kith & Saks Fifth Avenue.• Organized and coordinated product shipments for bloggers, influencers, and celebrity / VIP customers.• Contacted bloggers, Instagram affiliates, and other brands for partnerships.