Receive physician requests from outside hospital facilities and coordinate patient transfer to receiving facilityDevelop and maintain referral relationships with outlying facilities through consistent customer serviceDocument all required information pertaining to patient transfer processEnter information accurately into database as it occurs for creation of real time dataDemonstrate exceptional and exquisite customer service to all customersUse multiple phone line system to connect 2+ parties for conferenceCoordinate flight or ground transportationProblem solve and think to make timely and best fit decisionsFollow protocols that were developed by each partner hospitalProfessionalism and efficiency sustained in high stress situationsOn call when not working and work 12 hour shifts, plus over timeRelay information accurately to particular parties

Answer member questions regarding pharmacy coverage under Blue Cross Blue Shield insurance policiesPlace refills for members for our mail order pharmacyTake care of minor accounting issues: --post payments to member's accounts --break down/explain cost of medication --calculate what cost would be for member based on information from member's policyCommunicate with pharmacy staff to resolve member issues regarding medicationPlace calls back to member after with resolution(s) after researching issue(s) and their accountResearch information regarding medications and updates in the medical communityReview pharmacy claims and explain to member their benefits based on information provided in the claimCommunicate with insurance plan to resolve issues and clarify information in systemsFax information or call doctor's offices regarding information for member's prescriptions

This position is responsible for second level support of all Clients, Account Management, and Contact Center staff escalated issues. Responsibilities include review, research, and effectively communicating to members and clients, support of Contact Center Management in the efforts to present and develop a multi-channel customer service team, and supporting the assurance of meeting established client service levels and member expectations. Responsibilities: •Maintains expert knowledge of multi-channel process, to include plan benefit information, customer service skills, phone and computer databases and online support •Cultivates customer trust by providing clients, members and pharmacies with information regarding benefit plans to assure accurate claims processing and client/member satisfaction Ability to respond, research, resolve, and report HIPAA violations and client/member complaints per company policy and guidelines. Identify trends and opportunities for quality improvement as well as initiate and recommend solutions to improve client/member satisfaction Communicate directly with Account Management for assigned accounts ensuring all contractual obligations are being satisfied

 Run patterns through system for specific railroad projects/routes Track movement of railroad cars within a specific project Research why was no movement of railroad cars  Find solution as to why railroad cars not moving in order to get them moving as soon as possible Enter data as to where rail cars are located daily** Keep in contact with customers to inform them of railcar status and answer any questions about status of movement

Take vital signsHelp with some medical proceduresAssist patients entering or leaving their bedsAssist patients with walking/ambulatingTidy patient's roomsAnswer call lightsMake bedsDeliver messagesMonitor patients and report any noticeable changes to charge nurse or appropriate staffCollect samples for testingProvide patient hygieneFeed patientsMonitor food and liquid input and outputNebraska Masonic HomeCertified Nurse's Assistant (C.N.A.)August 2006 - January 2007Take vital signsHelp with some medical proceduresAssist patients entering or leaving their bedsAssist patients with walking/ambulatingTidy patient's roomsAnswer call lightsMake bedsDeliver messagesMonitor patients and report any noticeable changes to charge nurse of appropriate staffCollect samples for testingProvide patient hygieneFeed patientsMonitor food and liquid input and output

Promptly answer incoming customer calls and assisting them with their needsLook up customer information in computer database and update accordinglyKnowledgably sell occupational flu shot clinics to businesses big and smallProcess new accountsSend information to prospective customers via e-mail or faxUse Microsoft Word, Outlook, and PowerPointUse of company website to update client profilesUpdate information on company website with recent updatesDetail oriented in entering informationCommunicate and share ideas with other employeesFollow-up with current customers

Open all mail and disperse appropriatelyScan all mail/invoices and file by specific person or jobSend packages and documents via UPS, Fed-Ex, general mail, or by courierDisseminate information by using telephone, mail services, websites, fax machines, and e-mailFrequent use of fax machine, copy machine, scanner, multi-line telephone, etc.Organize and maintain paper and electronic filesOrder and keep inventory of office suppliesRetrieve data for specific jobs/projects and manage databasesAnswer phones and direct calls to appropriate destination or answer customer's questionsCreate reports, presentations, and documents using desktop publishing softwareOrganize front office area and maintain a clean and professional work environmentContact office executives and staff when appointments arriveConsult with customers that come into office and direct them to the appropriate place in a timely mannerAssist all members of executive staff with tasks

Manage, lead and coordinate prospect's and client's needs with PCC teamEnter member data into computer system (payments, stats, new member applications, etc.)Supervise employees (10 or less at a time) in accordance with facility policies and proceduresAnswer phones and customer questions; route inquiries as necessary/appropriateGreet members and new customers in a timely mannerGive tour of facilityShut down and close building at end of the nightMake a deposit of evening's profit and balance cash drawerMotivate and maintain harmonious working relationships among subordinatesEnsure a clean, safe, and professional work environmentAssist in all areas of facility (pool, gym, child care, group exercise classes, etc.)Train and coach front desk staff, as well as employees from other areasCommunicate with human resources and other management staff for appropriate staff levelsCommunicate effectively and professionally with other shift supervisors/managers

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer serviceAccurately and efficiently ring on registers and accurately maintain all cash and media at the registersCommunicate customer requests to management Maintain orderly appearance of register area and keep supplies stockedCommunicate effectively with associates and customersPerform basic math equations to keep correct documentationEncourage customers to take part in promotional dealsAssist manager or other associates with odd tasks

Answer multi-line telephone systemCompile data of resident menus for the weekCompile records of data based on information providedKeep records up to dateFile documents according to executive preferenceMaintain and organized areaMulti-task in completing several projects at onceCommunicate effectively written and verbally with other administrative staffDirect visitors to desired destinationMake announcements as needed over intercom (activities, appearances, weather updates, etc)