Responsible for supporting the profitable growth of Boston Scientific through the management of key technology projects. Specific responsibilities include business analysis, strategic and operation planning, process improvement, organizational design, and development of new programs.

• Spearheaded effort with business partners to identify and challenge inefficiencies in a variety of current IT processes (SAP/EDI, Electronic Ordering Application, Salesforce, and others)• Collaborate with business partners to create IT Roadmap- focusing on the streamline of processes and increased automation• Manage technical and business teams to complete data migration and transformation from SAP CRM to salesforce.com• Lead effort to create business cases and relevant ROI’s for IT projects • Oversee requirements gathering and user story creation sessions for Salesforce projects • Planned, prioritized and aid in estimating user stories during sprint planning• Proactively identified cost savings project for Salesforce through testing automation and drove it from vendor selection to production release• Developed UAT scripts for functional usability testing and system training• Responsible for the global governance process of EDI (Electronic Data Interchange)• Perform map/gap and effort vs. impact analysis to prioritize projects • Help prioritize, maintain, and manage expectations on backlog for various IT platforms• Provide timely, effective communication on status of activities to business partners and key stakeholders• Led and participated in daily standup scrum calls• Responsible for educating and measuring PLAD (Project, Lean, Agile, Dev Ops) initiatives throughout IT organization

• Migrate Sales, Service, and Marketing departments (1,200+ business users) onto the same instance of Salesforce from disparate systems• Facilitate and lead requirements gathering sessions for the business partners through interviews, document analysis, requirements workshops, site visits, business process descriptions and use cases’• Own the release management process, from planning, change control, readiness and managing deployment to production• Monitor user adoption rates and respond (e.g., additional training sessions, communication and system modifications)• Create new user setups, manage ongoing support requests and fulfill administrative needs• Organize and participate in all phases of testing (CRP’s/JAD Sessions, SIT, and UAT regression)• Develop training material and conduct end user training• Automate process for Sales Team to perform data clean-up of Leads, Accounts and Contacts in Salesforce

• Prepared and executed process improvements plans for client solutions.• Executed dashboard setups and participated in data manipulation.• Provided assistance for data trends identification using Excel and other visualization tools.• Implemented data cleanup processes and analyzed data integrity problems.• Key business contributor for all CRM (Oracle and Salesforce) projects for the Service organization• Worked with end users and development teams to implement new systems, both customizing outside software systems and developing internal software / tools / databases.• Responsible for leading strategic initiatives to solve complex business issues to increase process efficiencies and reduce risk.• Developed client end-to-end reports in Oracle CRM• Developed and delivered training materials• Liaised with management counterparts to ensure requirements delivered within project constraints