Stephanie Mackey Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Responsible for facilitating and organizing instructor-led content for high impact training for both new hires and existing team members.
• Facilitates instructor lead training to small and medium groups in an engaging and effective way
• Validate content from subject matter experts
• Design, develop and implement new learning materials as directed
• Update existing learning materials as needed
• Design learning content following AvidXchange L&D standards and templates

· Discover clients' motivation and help develop their skills · Counsel clients on fine-tuning work habits/skills in preparation for competitive employment· Present and teach job searching skills and techniques· Create and present reports for senior management· Uphold a positive work environment· Notice clients' strengths and instruct them how to make the.

· Leading customer facing teams responsible for managing low to medium level inquiries from AvidXchange customers via phone and email· Overseeing case flow management and properly designating cases to both internal and external teams· Continually examining various areas of the scope of business and implementing new practices into our service execution ·.

· Served as team liaison for major projects such as Auto Refund Pilot and NonPay4Us WIS· Assisted clients and suppliers with stop payments, payment research, payment proofs and correcting misapplied payments · Partnered with leadership to conduct interviews, team training and growth development projects· Responsible for ensuring client escalations were.

· Processed high volume of electronic payments to customers via phone, email and fax· Responsible for educating customers how to accurately receive payments· Ensured quality service was executed while engaging with suppliers· Assisted team members with troubleshooting and frequently asked questions