Led the 24/7 operation of adult custody correctional centres housing ~2,900 incarcerated people. With an operational budget of $200M+ and ~2,500 employees, was accountable for financial, material and human resources, and the promotion of positive employee relations, capital, operating and program strategies.Provided leadership to team of senior leaders in support of their ability to meet service plan goals and human resource strategies. Known for my team-based approach, used trust, transparency, encouraged risk taking to promote innovation and creativity, open and honest dialogue, shared knowledge, encouraged discussion and team-based problem solving when there were competing interests, used influence and inclusion to minimize the need for formal authority to execute goals.Promoted empowerment and creative problem solving through delegation and information sharing to enhance ownership and empowerment over task and performance. Fostered a creative environment through critical reflection, problem analysis, risk assessment and rewarding innovation.Built strategic alliances with key internal and external stakeholders who influenced staff engagement and correctional operations by establishing trusting partnerships and encouraging transparent dialogue, e.g., worker advocates, prisoner advocates, indigenous leaders, human rights agencies, Ombudsperson, etc. The outcome of my decisions directly impacted the public, staff and offender safety, not to mention the overall perception of the government’s ability to keep communities safe, so my collaborative and fair approach with stakeholders was critical.Created and managed change using my intimate knowledge and developed skills in the areas of human resources, public service, correctional environment and using goals and key indicators to set direction, to build a coalition of support, while communicating widely, responding to resistance to change and facilitating the implementation of successful change actions.

Provide direction and advice with respect to corporate business development and leadership, strategic planning, policy interpretation, IT and all aspects of employee relations. Develop employment and operational policies.

- Provided corporate leadership for the development and implementation of major initiatives to increase the effectiveness of Adult Custody programs and the provision of management services throughout the Division - Oversaw the Division’s multimillion-dollar budget, including inmate healthcare and food services and employee training- Directed policy development, program framework, labour relations matters and negotiated major contracts - Provided leadership and direction for the management of strategic, operational and administrative issues within a dynamic environment characterized by issues, which are complex, frequent and highly varied

- Developed, analyzed and evaluated policy, programs and procedures as they related to the management of correctional centres, including operational and human resource policies, programs and procedures. - Provided expert advice on adult custody matters to senior branch management and field staff, including advising on issues related to sentence administration, program and health care issues, and staff administration- Interpreted and applied government and correctional policy and the related legislation in support of the Corrections Branch mandate and human resource matters - As a primary backup, acted as the Issues Management Analyst, responding to various local, national and international media requests and inquiries related to issues or incidents occurring within the Corrections Branch.