Stephanie Macrae Email & Phone Number

Cornwall, On, Ca

-Responsible for the management of the operations team at the Glen Stor Dun Lodge, directly overseeing Recreation/Programming, Capital Projects andPurchasing, Support Services, Dietary, Payroll & Scheduling, Operations Coordinators, andSocial Worker. Provided leadership in supporting supervisors leading teams of unionized and non-unionized employees.- Using advanced collaboration and team building concepts, sought to build relationships of mutual trust and respect amongst all residents and staff within the facility. Led in engagement efforts with all stakeholders through the development of surveys and consultation sessions. Worked with team members to conduct analysis of data and developed reports and professional presentations for various partners and stakeholders. - Conducted reviews of staffing models and deployment of resources to ensure adequate coverage and alignment with legislated staffing targets. - Responsible for the development and implementation of the home’s continuousquality improvement and accreditation programs, ensuring the proper compliance to legislation and standards of care.- Assisted with preparing the annual budget for Glen Stor Dun Lodge as part of the larger overall city budget planning process, in addition to overseeing capital projects and asset management planning.- Created and maintained strong relationships with residents, families, the Ministry of Health and Long-Term Care, and other long-term care facilities with a focus on continuous quality improvement to processes and current service delivery.-Provided training and mentorship to team members, completed performance appraisals, and supported employees in achieving their professional goals andaspirations.

Reporting to the Chief of Police, the Director of Corporate Strategy & Communications provides integral leadership for the Cornwall Police Service’s (CPS) strategic organizational functions, including corporate communications, public information and education, research and policy, and strategic business planning.Major responsibilities included:-Developing, implementing and providing oversight of internal and external corporate communications for the CPS, which align with the strategic objectives, vision, mission and values of the Service. -Served as a corporate resource and subject matter expert to the Senior Leadership Team.-Conducted ongoing analysis and training to ensure adherence and understanding of CPS policies, overall priorities and strategic direction. -Managed associated budget and ensure efficient use of financial resources to support service delivery.-Assisted the Chief of Police and the Senior Leadership Team to develop, implement and evaluate effective communication approaches to strategic projects.-Monitored societal trends, issues, public opinion and internal needs to assist in analyzing and developing strategies to mitigate, prevent or avoid any contentious issues or threats to the Service.-Coordinated and oversaw the development of strategic and operational plans, including researching, collecting and analyzing a variety of informational inputs -Developed and oversaw measures/indicators related to outcomes of the strategic planning development process. Monitored operational plan objectives and/or deliverables and assessed impact to strategic priorities; reported on project status and goal accomplishments through the development of reports, scorecards and presentation materials.-Worked collaboratively with and sustained internal and external stakeholder relationships to coordinate shared interests, elevate relationships and assess evolving community needs.

Cornwall, Ontario

The Communications Coordinator was responsible for managing and overseeing all corporate communications for the Cornwall Police Service (CPS). The position was responsible for developing strategies to enhance the CPS' corporate image, as well as preparing and disseminating communications/media to keep members of the public promptly informed, while ensuring all information released is within the provisions of the Municipal Freedom of Information and Protection of Privacy Act, Police Services Act and internal policies. The Communications Coordinator also managed the CPS website and all social media channels, while developing content for these platforms in conjunction with various departments. The position was also responsible for leading in the development of Annual Reports, Strategic Plans, and Communication Plans. This position worked closely with the Senior Leadership Team, providing strategic input and recommendations relating to corporate affairs.

Cornwall, On

- Entered data into Records Management System and Canadian Police Information Centre database- Prepared court documents and submitted disclosure to the office of the Crown Attorney- Completed Police Record Checks for local and third-party applicants- Prepared and vetted reports for victims of the Criminal Injuries Compensation Board with respect to the Municipal Freedom of Information and Protection of Privacy Act- Classified police incidents for statistical purposes - Ensured high levels of trust and confidentiality were maintained at all times

Cornwall, Ontario

- Developed promotional and educational content for social media - Developed all brochures, posters, business cards and printed materials- Management of Cornwall Police Service website- Responsible for creating and publishing annual reports and business plans - Photographed, filmed and edited content for promotional materials- Prepared presentations for members of the Senior Leadership Team- Provided support to the Media Relations Officer with creating media content & strategic marketing strategies

812 Pitt Street, Unit 7, Cornwall, Ontario

• Organized and hosted specialty private events tailored towards children.• Organized large-scale community events with local businesses and organizations.• Managed all operations of the company, including the administration of all finances, communications, and recruitment.• Administered contracts and agreements for events and facilities.• Researched industry trends and used analytics to effectively monitor company reach and growth.• Prepared monthly statistical reports to document marketing trends.• Coordinated employee scheduling in conjunction with client events.• Built and successfully grew audiences via social media • Developed onsite body content, meta descriptions and page titles in support of search engine optimization (SEO) strategies• Researched industry trends to ensure inventory was contemporary and in demand

- Assisted and provided support to the Emergency Management and Community Safety Coordinator- Developed public service announcements and news releases- Reviewed and updated the City of Cornwall Emergency Plan as required- Assisted with the 2013 Kashechewan Reserve Evacuation by coordinating with local agencies- Maintained regular communication with municipal employees and community partners

Bachelor Of Arts (B.A.), Communication And Media Studies, Minor In Political Science

High School Diploma, 11-12

8-10