Stephanie Magee Email & Phone Number

Dallas

Lead, Cultivate, and Support Interstate's National Account Specialist Team, who also support the Regional and WD/Jobber business segments. Supervisor, Account Services• Support and train team of 10+ Account Services and Support Specialists in providing high levels of support Excellence to our National Accounts, Regional Customers, and WD/Jobber Customers, while also delivering Excellence to our Distributor partners and internal cross-functional teams, including Account Executives and Managers.• Lead team in consistently achieving and exceeding KPIs related to customer service expectations and inquiry resolution within Service Level Agreement (SLA) of the category and reason; average ~90%.• Own and lead team responsible for new account setups and launches, along with existing account program modifications, involving system updates to the Distributor network and Support Center organization.• Core team member on high level improvement Continuous Improvement initiatives, such as Open Orders, Distributor Communications, Go-to Market Leadtime, and SAP system transition and implementation• Other key achievements:> Implementation of ServiceNow CRM tool providing data and visibility of case Resolution KPI and providing insights into customer requests/needs. Successfully launched 80+ customers into ServiceNow within 3 months. > Utilize ServiceNow case management data to identify areas of opportunity and assess workload by agent, customers, and/or inquiry category/reason.> Established standard operating procedures for all Account Support functions and responsibilities to ensure accountability and new team member onboarding success.> Spearheaded annual price increase activities, including facilitation and submission of the pricing file adjustments.

Dallas/Fort Worth Area

Manage Team of Order Fulfillment Specialists priding ourselves in offering world class service for customers and their end user. Certified Export/Import Trade Compliance Officer managing the Export business transactions.Customer Care / Order Fulfillment Manager• Consistently achieve and exceed KPI’s:> Order Entry Cycle Time On-Time Performance (OTP) average 98%+> Order Entry Accuracy average 98%+• Managed Order Fulfillment Team and process contract review and project management for large orders.• Process and manage all Letter of Credit orders for international sales, along with Commercial requirements for High Spec projects including receivables for milestone payments and cash in advance of shipment.Trade Compliance Officer, Export Specialist – ITCC Export/Import Certified• Manage $25mil annual Trade Compliance Program for exports, including procedures, training, recordkeeping, Embargoed Country Listings and denied party screenings.• Corporate Compliance Audit Score 96% October 2015, improved from 24% at start of gap analysis November 2014.• Generate all export documentation daily; Commercial/Pro Forma Invoices, Certificates of Origin, Shippers Letters of Instructions, Bank Collection Letters, etc., including Local Chamber, Legalization, Apostille, Montreal Protocol Act, etc. • CBP ACE system, Automated Export System (AES) filings, and Commerce Control List (CCL).• Familiarity in determining Harmonized Tariff / Schedule B classification, and Export Control Classification Number (ECCN).• Gather data to facilitate FTA / NAFTA qualifications with 3rd party company.LSS Green Belt, Certified• On-Time Performance (OTP) improvement to 96%+ for Aftermarket parts shipments, improved from 64%.• LSS SMART Team Lead on redesign of BTO/CTO work cell to include dedicated booster test pit station contributing to hard savings of $20k annually.• Continuous improvement projects ongoing.

Dallas/Fort Worth Area

Managed 5 Operational Teams in providing clients with over $46 million in debt settlement savings; Accounting, Customer Service/Call Center, Negotiations, Underwriting, and Reception. Call Quality Control implementation resulting in impressive coaching opportunities and average of 97% service level to clients.Operations, Call Center, and Negotiations Manager (Certified Debt Arbitrator)• Developed and directly managed 5 operational / back-office departments (total staff of approximately 40): Customer Service/Call Center, Negotiations, Accounting, Underwriting, Reception• Directly managed Certified Negotiation Team in achieving over $46 million in debt settlement savings.• Managed Customer Service call center with high expectations of service excellence.• Implemented Quality Control score cards with minimum grade expectation of 96%, successful in maintaining an average of 97%.• Managed all activities related to Compliance, FTC Red Flag Rules, Regulatory and consumer complaint responses, BBB, FTC, Private Attorneys, etc.• Directly assist CEO/President and Vice President daily.Accounting Manager• Orchestrated conversion of accounting functions from outside Service Company to in-house.• Hired and managed Accounting Team.• Development of all policies and procedures for accounting department.• Managed and performed all accounting functions, cash flow / budget / forecasting.• A/R, A/P, GL, Account reconciliation / Financial audits / Taxes, etc.• Processed semi-monthly Payroll (in-house QuickBooks Premiere 2009).• Assisted with HR and direct involvement with Employee handbook development and training.

Dallas/Fort Worth Area

Developed and managed budgets, forecasts, and financial reports for $30 million start-up. Managed Accounting and HR staff, while developing policies and procedures, and implementation of controls.Controller• Develop and maintain budgets, forecasts, and financial reports for $30 million start-up.• Managed Accounting staff.• Account reconciliations / Financial audits / GL.• Policies and procedures development, and implementation of controls.• Processed bi-weekly payroll (Admin staff).• Oversee A/R, A/P, and HR.

Dallas/Fort Worth Area

Managed all Accounting, HR, and Payroll functions. Developed Operations policies and procedures. Preparation and management of 4 annual audits: NASD, SEC, State of Texas and financial fiscal year-end with CPA firm. Legal Compliance and Regulations. Directly assist / personal Executive Assistant to CEO/President, including personal and confidential matters.Accounting Manager / Payroll / HR• Developed Accounting and Operations policies and procedures, Employee Handbook, Financial Accounting Procedures, Travel and Expense Reimbursement Policy & Procedures, etc.• A/R, A/P, GL, Account reconciliations, office management, cash analysis, trade reports, 1099/1096.• Preparation and management of 4 annual audits: NASD, SEC, State of Texas, and financial fiscal year-end with CPA firm.• Monthly communication with FINOP (Financial Operations Principal) in completing ledger entries and depreciation and amortization schedules.• Legal Compliance and Regulations with FBI, individual States, GAAP, and any other regulatory party.• Responsible for all HR duties such as interviewing, screening, testing, hiring orientation, performance improvement plans, termination, exit interviews, etc.• Process Semi-month and Monthly Payroll for employees and independent contractors (ADP, Payroll Associates, Paychex).• Multi-State Payroll for all pay frequencies, including all tax filings.• Directly assist / personal Executive Assistant to CEO/President, including personal and confidential matters.