Stephanie Magee Email & Phone Number

Dallas

• Lead, Cultivate, and Support Interstate's National Account Specialist Team, who also support the Regional and WD/Jobber business segments. Supervisor, Account Services
• Support and train team of 10+ Account Services and Support Specialists in providing high levels of support Excellence to our National Accounts, Regional Customers, and WD/Jobber Customers, while also delivering.
• Lead team in consistently achieving and exceeding KPIs related to customer service expectations and inquiry resolution within Service Level Agreement (SLA) of the category and reason; average ~90%.
• Own and lead team responsible for new account setups and launches, along with existing account program modifications, involving system updates to the Distributor network and Support Center organization.
• Core team member on high level improvement Continuous Improvement initiatives, such as Open Orders, Distributor Communications, Go-to Market Leadtime, and SAP system transition and implementation
• Other key achievements:> Implementation of ServiceNow CRM tool providing data and visibility of case Resolution KPI and providing insights into customer requests/needs. Successfully launched 80+ customers into.

Dallas/Fort Worth Area

• Manage Team of Order Fulfillment Specialists priding ourselves in offering world class service for customers and their end user. Certified Export/Import Trade Compliance Officer managing the Export business.
• Consistently achieve and exceed KPI’s:> Order Entry Cycle Time On-Time Performance (OTP) average 98%+> Order Entry Accuracy average 98%+
• Managed Order Fulfillment Team and process contract review and project management for large orders.
• Process and manage all Letter of Credit orders for international sales, along with Commercial requirements for High Spec projects including receivables for milestone payments and cash in advance of shipment.Trade.
• Manage $25mil annual Trade Compliance Program for exports, including procedures, training, recordkeeping, Embargoed Country Listings and denied party screenings.
• Corporate Compliance Audit Score 96% October 2015, improved from 24% at start of gap analysis November 2014.

Dallas/Fort Worth Area

• Managed 5 Operational Teams in providing clients with over $46 million in debt settlement savings; Accounting, Customer Service/Call Center, Negotiations, Underwriting, and Reception. Call Quality Control.
• Developed and directly managed 5 operational / back-office departments (total staff of approximately 40): Customer Service/Call Center, Negotiations, Accounting, Underwriting, Reception
• Directly managed Certified Negotiation Team in achieving over $46 million in debt settlement savings.
• Managed Customer Service call center with high expectations of service excellence.
• Implemented Quality Control score cards with minimum grade expectation of 96%, successful in maintaining an average of 97%.
• Managed all activities related to Compliance, FTC Red Flag Rules, Regulatory and consumer complaint responses, BBB, FTC, Private Attorneys, etc.

Dallas/Fort Worth Area

• Developed and managed budgets, forecasts, and financial reports for $30 million start-up. Managed Accounting and HR staff, while developing policies and procedures, and implementation of controls.Controller
• Develop and maintain budgets, forecasts, and financial reports for $30 million start-up.
• Managed Accounting staff.
• Account reconciliations / Financial audits / GL.
• Policies and procedures development, and implementation of controls.
• Processed bi-weekly payroll (Admin staff).

Dallas/Fort Worth Area

• Managed all Accounting, HR, and Payroll functions. Developed Operations policies and procedures. Preparation and management of 4 annual audits: NASD, SEC, State of Texas and financial fiscal year-end with CPA firm..
• Developed Accounting and Operations policies and procedures, Employee Handbook, Financial Accounting Procedures, Travel and Expense Reimbursement Policy & Procedures, etc.
• A/R, A/P, GL, Account reconciliations, office management, cash analysis, trade reports, 1099/1096.
• Preparation and management of 4 annual audits: NASD, SEC, State of Texas, and financial fiscal year-end with CPA firm.
• Monthly communication with FINOP (Financial Operations Principal) in completing ledger entries and depreciation and amortization schedules.
• Legal Compliance and Regulations with FBI, individual States, GAAP, and any other regulatory party.