Stephanie Maggio Email and Phone Number

Drove revenue growth of hotel’s mid market accounts by responding quickly to clients’ needs, following up on leads, showcasing Westin’s value proposition, identifying new business opportunities, and closing business for the hotel. Responsible for booking and servicing meetings with up to 20 guestrooms, meeting space for all size events, catered events, upscale/fine dining restaurant events of 10+, and hotel services.• Stimulated catering demand and increased lead volume through proactive and targeted sales initiatives.• Consistently met or exceeded annual revenue increase goals. Optimized up-sell opportunities.• Secured new and ongoing business and negotiated contracts with key accounts for large events such as an annual holiday party attended by 250-300 and another annual event attended by 600, among others. • Negotiated and serviced an annual 25-year anniversary club dinner attended by 3-400.• Expanded market share by nurturing respected relationships with existing clients, capitalizing on business referrals, and maintaining high client retention rates. • Maximized the effectiveness of networking opportunities (example: Greater O’Hare Chamber of Commerce and Schaumburg Business Association) to sustain a healthy pipeline of potential business. • Organized and executed quarterly sales blitzes in collaboration with sales and catering departments.• Honored as Manager of the Quarter | 2013.

Applied strong sales techniques, solid relationship building skills, and open communication to deliver convention services that met client specifications. • Continually executed successful convention experiences for meeting planners and attendees.• Executed event operations, quickly evaluated alternatives, and developed action plans in fast-paced environment in collaboration with the banquet department.• Negotiated banquet room and guest room rental rates.• Delivered innovative setups, menus, and group functions using excellent creative skills.• Generated and priced out innovative menus in collaboration with the Chef.• Monitored group room blocks and pick up.

Provided administrative support to the Director of Sales & Marketing, the Director of Catering, and Sales/Catering Managers to ensure efficient sales operations. Merged proposals and contracts, executed client correspondence, and distributed countersigned contracts. • Alleviated managers’ workload by assisting clients with event specifications, answering questions about the hotel, and resolving issues prior to escalation to management attention.• Generated and maintained lists for marketing emails, solicitation calls, and sales blitzes.• Created weekly and monthly reports (Pace Report, Sales Funnel, and Catering Revenue Updates, among others) for weekly sales meetings.• Collaborated with staff throughout the hotel to facilitate timely delivery and execution of sales initiatives.