• Drafted SOPs and Work Instructions for company ISO certification.• Helped early implementation of new ERP system to ensure effectiveness and noted any changes needed.• Review project approvals from Starbucks and provide accurate quotes to customers in a timely manner.• Coordinate install dates for new projects with customers and installation team.• Process purchase orders and credit card transactions.• Work closely with senior project managers on new and ongoing projects.• Resolve any health department issues that arise for new projects before, during and/or after installation.• Work with shipping department to ensure that orders are shipped in a timely manner.• Process customer orders/changes/returns according to established department policies and procedures.• Assist senior project manager and billing department in auditing project orders prior to final invoice.

• Reviewed project approvals from Starbucks and provide accurate quotes to customers in a timely manner.• Coordinated install dates for new projects with customers and installation team.• Processed purchase orders and credit card transactions.• Worked closely with senior project managers on new and ongoing projects.• Resolved any health department issues that arise for new projects before, during and/or after installation.• Worked with shipping department to ensure that orders are shipped in a timely manner.• Processed customer orders/changes/returns according to established department policies and procedures.• Assisted senior project manager and billing department in auditing project orders prior to final invoice.

• Review Customer Approval Drawings to determine the scope of work to be performed by Load King; including manufactured items, purchase items, and projects requiring additional engineering prior to manufacturing.• Aggressively seek to find, repair, and refine problem areas and processes that require refinement.• Provide timely and accurate information to incoming customer requests for products, parts or service.• Process customer orders/changes/returns according to established department policies and procedures.• Works closely with project managers to coordinate/schedule OEM third party services on a per project basis.• Assists project manager and billing department in auditing project orders prior to final invoice.• Provides timely feedback to management regarding service failures or customer concerns.• Works with project managers to meet and/or exceed customer’s expectations.• Works under general supervision with latitude for independent judgment.• May consult with senior peers on certain projects• Moderate skills with high level of proficiency.

• Entered payables and receivables, completed payroll, and prepared bank deposits for COO.• Assisted with federal grant reporting and compliance.• Maintained supplies inventory by checking stock, anticipating needed supplies, placing and expediting orders forsupplies, as well as verifying receipt of supplies.• Provided the support needed for the healthy relationship department to teach healthy relationship skills toindividuals, couples and families.• Entered client applications in database within 48 hours of receipt, as well as inputted pre/post tests in database.• Developed and maintained an organized and accurate database of all client information and tracking informationfor the healthy relationship department.• Updated tracking spreadsheet with information from each healthy relationship class.• Assisted in the preparation of binders and books for facilitators and mentors.• Edited program materials and curriculum prior to printing.• Provided the support to expand the SOS Transition Course that teaches teenagers how to protect their goals anddreams through boundaries, refusal skills and relationship skills throughout Florida.• Created, organized and maintained an accurate database of teachers and districts in the SOS Transition Course.• Provided administrative support to the Program Manager.• Lead grant writer and editor for the healthy relationship grant.• Liaised with staff at all levels, including the COO and CEO.• Performed other related duties as assigned, including data input for necessary grant requirements.

• Investigated facts and case law to determine causes of action regarding to foreclosure matters and prepare cases accordingly. • Managed assigned portfolio of client files daily and facilitated profitable communication based on best practices. • Supervised a team of staff attorneys, loss mitigation consultants, client care advocates and a resolutions manager whenever the supervising attorney was out of the office. • Assisted with litigation management, including multi-state coordination among associate attorneys. • Researched and analyzed legal sources, such as statutes, recorded judicial decisions, legal articles, treaties, constitutions, and legal codes to mine all relevant and pertinent information. • Prepared legal documents, such as briefs, pleadings, affidavits, contracts, and deeds for litigation in every region of the United States. • Performed clerical duties, such as scheduling appointments, providing timely and detailed information to various stakeholders across multiple communication channels, and composing file notes and actionable letters. • Created file correspondence and legal documentation system while also maximizing content management system.• Increased value to the company by acquiring additional responsibilities beyond normal workload to explore alternative revenue streams in accordance with company mission and growth goals.

• Drafted legal documents, such as briefs, pleadings, affidavits, contracts, wills, and deeds for litigation. • Attended mediations, hearings, and depositions. • Analyzed facts and case law to present to senior attorneys. • Interviewed clients to determine their legal issues regarding family law, employment, probate, and landlord/tenant matters. • Organized documents during discovery and was responsible for filing court documents.

• Prepared communication to provide to insurance adjusters for settlement offers. • Interviewed clients to determine the merit of their cases. • Contacted medical providers to obtain documents for discovery. • Reviewed medical records and prepared medical chronologies. • Provided oral summaries and memorandum on research to supervising attorneys.

• Researched and prepared discussion papers regarding legal topics, such as business, estate planning, and tax issues for the firm’s website for clients and potential clients.

• Researched relevant case law using both electronic and book resources. • Performed extensive research for pending foreclosure cases. • Redacted clients’ personal information from files for audit.