Stephanie Marcus Email & Phone Number

Dublin , Ca, Us

SUMMARYResponsibility for Enterprise Change Management (ECM)/Organizational Change Management to support business transformation. This includes change impact assessments, stakeholder engagement and communications support for an implementation of Oracle Cloud Finance and HCM (HR). Created a Change Management toolkit including training and models to support multiple business, process and technology projects. Developed SharePoint sites, standard communications and culture analytics. SKILLS SYNOPSISOracle Cloud, Oracle EBS, PeopleSoft, Hyperion, SAP R/3, SAP 6.0, Workday, Salesforce, PROS – Pricing Optimization, AS400, Custom SoftwareHuman Resources Services, Manufacturing, Consulting, Technology, Telecommunications, Automotive, Steel, Insurance, Software, Food/Food Service, Payroll, Chemical, Data Security, Energy Services, Retail, and Minerals and MiningChange Models: ADKAR (Prosci), 8-Step (Kotter), 3-Stage (Lewin), Change Curve (Kubler-Ross), Technology Adoption Lifecycle (Roger), ITIL Framework (Klosterboer), customer change models

Teaneck, New Jersey, Us

SUMMARYResponsibility for Organizational Change Management (OCM) to realize business goals and value from business transition. This includes • development of business change cases• business value measurement and realization planning• stakeholder analysis and engagement• change impact assessment and resistance mitigation planning• business process impact and change readiness analysis/planning• communications and key messaging, leadership alignment and action plans• learning needs assessment, role requirements• training strategy, planning, curriculum definition, materials development, and training delivery/validation of learning• sustainability planning and dashboardExperience in numerous U.S. and global industries. SKILLS SYNOPSISOracle Cloud, Oracle EBS, PeopleSoft, Hyperion, SAP R/3, SAP 6.0, Workday, Salesforce, PROS – Pricing Optimization, AS400, Custom SoftwareManufacturing, Consulting, Technology, Telecommunications, Automotive, Steel, Insurance, Software, Food/Food Service, Payroll, Chemical, Data Security, Energy Services, Retail, and Minerals and MiningChange Models: ADKAR (Prosci), 8-Step (Kotter), 3-Stage (Lewin), Change Curve (Kubler-Ross), Technology Adoption Lifecycle (Roger), ITIL Framework (Klosterboer), customer change models

Alameda, Ca, Us

As a consulting manager, I am currently working with an outstanding team to assist and enable our clients in key areas related to change and business projects. Some of these areas are: - Provided key services to clients, including creation of Change Centers of Excellence, communications strategies and key messaging, change risk assessments, post-change adoption metrics, and roll out of shared services teams - Build out of culture change assessment (surveys, focus groups analysis, leadership interviews) successfully delivered to a multi-national Fortune 500 corporation - Developed five-phase technology/ERP implementation model integrating project, change and culture deliverables from initiation through post-adoption validationEmerson focuses on behavior change and outcomes to help organizations with any type of disruptive change—whether it’s a new IT system, org structure, go-to-market strategy, a merger and acquisition, shared services —so employees can embrace the transition, step up to new levels of performance, and meet the company’s goals.

Miami, Florida, Us

- Responsibility for developing strategies and driving change readiness, key messages and training for global client projects ranging from BPO and off-shoring to systems/technology implementations and process optimization/gap analysis projects - Defined branding and key messaging requirements, delivery metrics and analysis for business/technology projects.

Irving, Texas, Us

- Create and implement global change and communications strategies, tools and templates which significantly improved overall information sharing and increased end-user satisfaction with roll out of new systems and processes- Drive change, communications, and training for multiple global business and IT projects (ERP, Pricing, Contract Management)- Develop and deliver stakeholder and organizational impact analysis to ensure organizational readiness for technical, process and business systems implementations- Role mapping, development and delivery of training materials, and follow up with students and business leaders to ensure that learning was completed- Execute detailed audience needs assessments to pro-actively identify resistance and develop mitigation strategies to ensure successful change in conjunction with other teams/BUs- Develop super user network model and build out of global super user communities to provide improved users support as well as a collaborative platform for train-the-trainers and SMEs- Design of assessments, surveys and metrics for change management, communications and training

Miami, Florida, Us

- Created and marketed a formal change management capability product including communications, to provide an objective evaluation of an organization’s ability to successfully complete planned systems or business changes on time and within budget - this model provided significant ROI (e.g. cost of training 60% less than budgeted) and decreased time to implement by 30% in the first two projects- Created /delivered organizational impact assessments for a wide range of clients including identification of required changes, business process modifications, and risk and impact on the culture/organization- Developed and implemented a “Risk of Change” forecasting tool and provided baseline solutions, resulting in early identification and avoidance of $50k communication failure during beta testing of a single tool

Roseland, New Jersey, Us

- Led change management and communications for global 100k user system and business process implementation.- Drove training assessment. validation of process redesign and role definition and creation of user testing tools and processes.

Atlanta, Georgia, Us

- Led change management, training, communications, gap analysis, quality and process design/ re-engineering efforts across the corporation.- Created and implemented Call Center Remote Quality/Remote Agent Monitoring programs for Dell and internal Spherion call centers.

- Delivery of strategic, operational and tactical services in change management, training, process optimization, communication, risk assessment, project management and software development.

Chicago , Il , Us

* Managed development of Java/OO applications and beta rollout of software process, EPMO procedures, change management and Best Practices to reduce software development time.

Chicago, Illinois, Us

- Managed communications, process redesign and training for multiple global projects.- Created an assessment to identify process and operator errors in network and call center operations that reduced non-equipment downtime by 50%. This assessment is included as part of Motorola’s extended warranty program to global telecommunications customers.- Organized global, cross-cultural engineering task force to share processes, best practices and technical expertise that, within the first 30 days, increased employee retention by 8%, reduced training cost by 16%, reduced network outages by 10% and improved employee morale.- Developed and rolled out training programs for software engineering, non-manufacturing Six Sigma and other process redesign efforts.- Developed methodologies and published white papers on ROI for Process Implementations, Defining Business Value for ISO/SEI CMM/Malcolm Baldrige, 100X Cycle Time, Implementation Roadmaps and Organizational Design

Ba, Sociology, Psychology And Education

Education record

Education record

Education record

Mba, Organizational Design And International Business

Education record