Ms. Marcus is an Organizational Change Management (OCM) expert with 25 years of experience successfully driving and enabling business/digital transformation, both as a consultant and within various industries. She has advised leaders on development of business cases for change and creation of value measurement/ROI dashboards. Her OCM efforts focus on the “people” side of change ensuring that expected business value and ROI for a change are realized and can be sustained. She has developed numerous OCM best practices that are focused on business benefits realization and management of risks associated with the change. Metrics and dashboards she has developed include both qualitative and quantitative metrics. Ms. Marcus has a wide range of experience in domestic U.S. and global manufacturing, consulting, technology, telecommunications, software, retail, automotive, food industry, minerals and mining, steel, transportation and chemical organizations. She has also led OCM engagements for software implementations (Oracle Cloud, Oracle EBS, SAP, PeopleSoft and others) using Waterfall, "V" and Agile methodologies. Her expertise across a wide range of industries, projects and environments enables her to quickly and effectively identify changes and risks, determine the impact on an organization’s culture, and successfully drive the "people" side of business transformation.
Listed skills include Change Management, Business Process, Management, Business Transformation, and 45 others.