Stephanie Markowitz Email & Phone Number

Los Angeles, California, Us

As a dedicated Customer Service Specialist at Nana Jacqueline, I’m passionate about delivering a seamless and elevated experience for each of our clients. With a focus on personalized support, I handle inquiries, resolve issues, and provide guidance to ensure customer satisfaction with every interaction. I strive to uphold Nana Jacqueline’s values of quality and luxury, making sure each customer feels valued and connected to our brand. Whether it’s assisting with product questions, handling returns, or managing special requests, I’m here to help create a memorable and enjoyable shopping journey for every client.

San Francisco, California, Us

As a stay-at-home mom, I honed a diverse set of skills that have equipped me to handle high-stakes, dynamic environments with efficiency and resilience. In this role, I managed day-to-day schedules, coordinated household logistics, and led my family with patience, organization, and a sense of humor. Each day has taught me invaluable lessons in multitasking, conflict resolution, and creative problem-solving—all of which translate seamlessly into the professional world.

Us

Work directly with clients ranging in size from 250 - 1,000+ to actively manage their employee benefits throughout the year. This includes performing eligibility file audits, working with internal and external teams and vendors to forecast and deliver benefit plan renewals, liaising with health and welfare vendors on eligibility, claims escalations and renewal negotiations, and developing employee communications for clients.

Us

Team and train with Associate Consultants to provide exceptional services to clients. By using strong organizational skills and my ability to multi-task I am able to successfully draft client reference materials, analyze financial data, prepare health and welfare plan compliance and perform limited general office duties. I also team and train with seasoned professionals so that they can quickly assume client service responsibilities autonomously. Key Responsibilities•Build industry relationships •Analyze data and prepare reports using proprietary company tools and processes.•Draft and update client reference Materials.•Work closely with insurance carriers on renewal requests, renewal confirmation/contract request letters, and contract amendments. •Prepare health and welfare benefit compliance documents.•Interpret related policies and procedures, and ensure compliance with regulatory agencies.

San Francisco, California, Us

• Prepare and present weekly and monthly business analysis reports• Assist Director in managing merchandising process• Developed skills in reading business and product trends • Participated in competitive shopping and analysis in order to provide specific market information that will help develop seasonal product and pricing strategies. • Manage over 400accounts, including distributors, large corporate accounts, and international accounts • Exceeded quarterly sales goal by an average of 11% through monitoring sales trends, maintaining, and upselling the product line• Create and maintain strong relationships with all clients• Implemented Salesforce Customer Relationship Management system in January 2010• Collaborate and work with other team members on ways to increase sales through customer communication, product, marketing, and customer service• Integral member of a cross-functional team responsible for launching IngridandIsabel.com

San Francisco, California, Us

• Managed approximately 250 accounts in the Eastern Region of the United States • Identified, researched, and sold into new customers that align with the company’s overall brand strategies• Entered orders and managed timely product delivery to customers• Provided high level customer service to all accounts. Handled all inbound and outbound customer calls• Prepared for, set up, and attended national tradeshows on behalf of company

San Francisco, Ca, Us

• Make a high volume (80+) of outbound sales calls to a variety of business owners daily.• Build and maintain strong relationships with clients while working with them through and selling the advertising program.

Bethesda , Md, Us

• Assisted in the planning and coordinating of all social and corporate events. Oversaw and coordinated with other departments to produce successful events. • Created strong client relationships by always following up with clients and certain accounts to ensure their expectations were met and exceeded while at our property.

Bachelor Of Science, Sociology

Education record