Stephanie Martin Email and Phone Number
With over 25 years of experience in employee benefits, I am a Vice President of Sales and Account Management at UnitedHealthcare, where I lead a team of strategic client executives who serve public sector and labor customers. My mission is to deliver high-quality, affordable, and innovative solutions that improve the health and well-being of our members and communities.I have a proven track record of driving complex projects to completion, generating rapid return on investment, and building trust and rapport with diverse client groups. I have also created a pilot program to enhance consumer and customer satisfaction without increasing costs. I am passionate about being a fierce advocate, a strategic partner, and a compassionate leader for our clients and my team.
Unitedhealthcare
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Vice President, Sales And Account Management, Public Sector Labor And TrustUnitedhealthcarePhoenix, Az, Us
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Vice President, Sales & Account Management, Public Sector Labor And TrustUnitedhealthcare Dec 2020 - PresentMinnetonka, Mn, Us -
Strategic Client ExecutiveUnitedhealthcare Apr 2016 - Dec 2020Minnetonka, Mn, UsClient Executive responsible for the management of large public sector customer in Arizona. Leads account team in preparing financial, clinical and operational performance reviews to aid in the development of both short and long-term benefits strategy.Achieved a score from client indicating a likelihood to recommend UHG to other employers.Created a pilot program with team to drive improved consumer and customer satisfaction with existing team members while not adding costs to current structure.
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Strategic Account ExecutiveUnitedhealthcare Aug 2014 - Apr 2016Minnetonka, Mn, UsPromoted growth in accounts while continuously strengthening relationships with key account clients that are both fully insured and self-funded. Successfully managed a book of business of 35 clients representing more than 44,000 members while maintaining a persistency of 97%.
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Senior Account ManagerUnitedhealthcare Mar 2008 - Aug 2014Minnetonka, Mn, UsFacilitated optimum client satisfaction by ensuring timely resolution on any service issues as the corporate liaison with responsibilities of addressing client expectations and client needs.Tracked root cause of issues and implement corrective action plans in timely manner.Achieved an average of 97% persistency and routinely attained high client satisfaction survey results- having achieved a 9.2 score out of 10.
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Sr. Implementation ManagerUnitedhealthcare Feb 2007 - Feb 2008Minnetonka, Mn, UsMobilized the implementation of products and services to new and existing clients through proficient oversight of all client implementation and communication with the appropriate internal departments, as well as external clients and vendors.Guaranteed optimum client satisfaction by refining and directing the strategy of implementation process.Served as a mentor and resource to the implementation team and in the absence of management performed duties as the acting business manager.
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Service Account ManagerUnitedhealthcare Jul 2004 - Sep 2007Minnetonka, Mn, UsResponsible for the overall service experience of Key Account customer book of business of both Fully Insured and Self-Funded clients. Responsible for onboarding of employees, wellness events and activities, and overall service delivery plan.
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Service ConsultantUnitedhealthcare Jan 2003 - Jul 2004Minnetonka, Mn, UsManaged and developed the pipeline of opportunities by empowering relationships with clients, brokers, and consultants as the company’s internal point of contact.Identified and resolved issues for clients and brokers using team-focused strategies.Orchestrated and ensured organization of open enrollment activities and health fairs.Ensured complete installation of new groups and processed renewals.Supported the account manager in obtaining quotes for ancillary products on existing accounts.Conducted self-initiating research and study to remain abreast with the latest industry trends and events.
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New Business CoordinatorUnitedhealthcare Nov 2001 - Jan 2003Minnetonka, Mn, UsHandled administration of new business requests for quotes including the processing and distribution of proposals. Maintained the sales tracking information .Conveyed the essential information in resolving broker commission issues.Made major contributions in streamlining sales activities by providing administrative support to accountexecutives. Worked in partnership with account executives and account managers to facilitate implementation of new clients. Proactively involved in special projects.
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Customer Service SpecialistUnitedhealthcare Jun 1999 - Nov 2001Minnetonka, Mn, UsPrimary point of contact for members with benefit and claim questions. Over the course of the role, escalating responsibilities including handling confidential and sensitive information and serving as a Subject Matter Expert to the representatives on the floor.
Stephanie Martin Education Details
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University Of PhoenixMarketing
Frequently Asked Questions about Stephanie Martin
What company does Stephanie Martin work for?
Stephanie Martin works for Unitedhealthcare
What is Stephanie Martin's role at the current company?
Stephanie Martin's current role is Vice President, Sales and Account Management, Public Sector Labor and Trust.
What schools did Stephanie Martin attend?
Stephanie Martin attended University Of Phoenix.
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