Stephanie M. Email & Phone Number

Sturtevant, Wisconsin

Pleasant Prairie, Wisconsin

Support corporate property administration and manage operations of two apartment communities daily. Maintain required records for residency. Conduct move-in and move-out inspections and calculate applicable charges for damages; ensuring market readiness and aesthetics of each apartment. Comply with WI and Federal Fair Housing Laws. - Lease up of 14 buildings with 100% occupancy within 6 months. - Reduced turnover by 5% and retained residents by maintaining resident relationships through enforcement of community rules and providing excellent customer service. - Created and implemented checklists and forms to aid in move in and move out procedures, where otherwise lacking.

Pleasant Prairie Wi

Cobblestone Creek, Skyline Towers & Fountain Ridge. •Opened two new properties with full occupancy within 6 months, while maintaining full occupancy in third property. •Communicated with prospective and current residents via email and phone to answer all inquiries. •Met with potential residents to assist them through the entire leasing process, from tours to move in. •Assisted with resident relations, enforcing all community rules and regulations and completed inspections for 326 total units. •Complied with Wisconsin and Federal Fair Housing Laws•Completed all documentation in accordance with the WI State Statutes.•Troubleshooting maintenance issues and scheduled maintenance team and/or subcontractors for repairs.

Gurnee, Illinois

Led and inspired 10 store associates to be focused on customer obsession, resulting is Customer Excellence Award for 2014. Recruited, interviewed, and trained new team members and provided consistent performance feedback and coaching. Completed new visual presentations and ensured sound operational practices. Analyzed reports and created plans to increase sales and profits. Assisted in driving new ideas, sharing information with others and creating solutions to problems.- Opened new store location on time, with fully trained team of 10 associates. - Successfully directed team during role of Acting Store Manager from 11/1/2015-1/1/2016. - Increased sales by 11% through team development and excellent customer services. - Achieved sales volume plateau exceeding 1.25M at two locations. - Increased traffic by 7% from opening year at Gurnee Mills location.

Waukesha, Wisconsin

- Trained, led and inspired team members to be customer obsessed to make connections resulting in Team of the Year award (August 2013 to July 2014). - Analyzed reports and created plans to increase results in associate performance and store profit by 11%. Achieved new store plateau of 1 million dollars (August 2013 to July 2015). - Learned brand expectations of visual directions and executed them in timely manner. - Supported the store manager in generating new ideas, solving problems and ensuring sound operational practices.- Took initiative to start the training program towards becoming a store manager.

Uw-Stout Memorial Student Center, Menomonie Wi

Food Service Worker, 2009-2011EMPLOYEE OF THE MONTH, 2010, University of Wisconsin – Stout Dining Service SERVSAFE CERTIFICATION, 2012, University of Wisconsin – StoutSTUDENT EMPLOYEE OF THE YEAR, 2013, University of Wisconsin - StoutRan day to day operations of the front of house. Trained new team members and provided consistent performance feedback and coaching. Facilitated the set up and prep for 10 food lines daily. Ensured that recipes and safe food handling were strictly followed. Assisted in ordering and visual presentation of ready-to-eat foods in convenience store and satellite selling locations. Provided new ideas for recipes and marketing strategies regularly. - Opened newly renovated food court and convenience store with fully trained employees. - Coached 15-25 employees to operate 10 different food stations and accurately follow recipes to prepare meals for upwards of 1000 customers an hour. - Used Microsoft Office, Food Processor, and QuadPoint to create digital menus and generate data about recipes, costing, and pricing

- Understand needs and expectations of customers and serve them in a quick and pleasant manner. - Acted with professional attitude in regard to customer complaints and handled them in an understanding manner.

Kewaunee & Algoma, Wi

- Performed housekeeping duties to ensure cleanliness and guest satisfaction.- Performed laundry duties to maintain linen inventory.

Sturgeon Bay, Wi

- Performed deck duties in accordance with ship safety procedures.- Assisted passengers to safely board and depart cruises.- Served customers in a pleasant manner while bartending and maintaining the buffet service.

Kewaunee, Wi

- Greeted customers, prepared and served sandwiches at their request.- Maintained cleanliness of work space in accordance with Wisconsin Department of Health.- Completed cash register transactions with accuracy.

Bachelor Of Science, Family & Consumer Sci Educ

Activities and Societies: Student Wisconsin Education Association

Education record