Stephanie Mert

Stephanie Mert Email and Phone Number

Team Manager at Apple @ Apple
cupertino, california, united states
Stephanie Mert's Location
Roscommon, County Roscommon, Ireland, Ireland
Stephanie Mert's Contact Details

Stephanie Mert work email

Stephanie Mert personal email

n/a
About Stephanie Mert

Stephanie Mert is a Team Manager at Apple at Apple. She possess expertise in mobile devices, customer service, troubleshooting, management, training delivery and 17 more skills.

Stephanie Mert's Current Company Details
Apple

Apple

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Team Manager at Apple
cupertino, california, united states
Website:
apple.com
Employees:
218112
Stephanie Mert Work Experience Details
  • Apple
    Team Manager
    Apple Apr 2017 - Present
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  • Apple
    Quality Insights Manager
    Apple Jan 2023 - Nov 2023
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  • Apple
    Quality Program Manager
    Apple Sep 2016 - Apr 2017
    County Cork, Ireland
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  • Apple
    Team Manager
    Apple Jul 2016 - Sep 2016
    County Cork, Ireland
    Performance management Training / Coaching / Development Disciplinary actionsAttendance management Monitoring, analysing and reporting on current KPIs and SLAsProviding regular reports to senior management
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  • Apple
    Senior Applecare Specialist
    Apple Aug 2010 - Jul 2016
    County Cork, Ireland
    Identify behaviour based on root cause analysis to provide tailored coaching and activitiesDeliver training and roundtablesCollaborate with Manager and Quality Program Managers to improve the performanceProvide feedback on Advisors work (Call Handling, compliance with procedures..)Develop SMART plan to get Advisors to reach their targetAnalyse data and call drivers to identify trendsTeam Manager Backup (onsite + at home agents)Recruitment (screening, interviews)Process improvementProactive resolution of any system/process issuesTechnical support for Executive Customers
    View
  • Apple
    Apple Ios French Tier2 Advisor
    Apple Apr 2009 - Aug 2010
    County Cork, Ireland
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  • Apple
    Ios French Tier1 Advisor
    Apple Oct 2008 - Apr 2009
    County Cork, Ireland
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  • Siemens
    Technical Support Analyst Level 1
    Siemens Sep 2007 - Oct 2008
    County Cork, Ireland
    Troubleshoot and resolve technical issues via remote assistanceHands-on experience with Hardware and Software related problems Monitor User account (Active Directory) Follow-up on opened casesEscalation processProvide new-comers with trainingCheck tickets qualityProvide daily reports to Customer and Team ManagerDeal with Customer representative

Stephanie Mert Skills

Mobile Devices Customer Service Troubleshooting Management Training Delivery Call Centers Customer Experience Quality Assurance Hands On Training Instructor Led Training Customer Satisfaction Technical Support Training Microsoft Office Sales Team Leadership Os X Account Management Microsoft Excel Ios Crm Project Management

Stephanie Mert Education Details

Frequently Asked Questions about Stephanie Mert

What company does Stephanie Mert work for?

Stephanie Mert works for Apple

What is Stephanie Mert's role at the current company?

Stephanie Mert's current role is Team Manager at Apple.

What is Stephanie Mert's email address?

Stephanie Mert's email address is me****@****ple.com

What schools did Stephanie Mert attend?

Stephanie Mert attended Griffith College Cork, Griffith College Cork, Afpa Gueret, Community College Pointe Des Negres, Lycée Schoelcher.

What skills is Stephanie Mert known for?

Stephanie Mert has skills like Mobile Devices, Customer Service, Troubleshooting, Management, Training Delivery, Call Centers, Customer Experience, Quality Assurance, Hands On Training, Instructor Led Training, Customer Satisfaction, Technical Support.

Who are Stephanie Mert's colleagues?

Stephanie Mert's colleagues are Hiroko Lloyd, Kevin Kim, Eunsung Lim, Johnson Chen, Enrico Magro, Junaid Khan, Gilmar Pereira Da Silva.

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