Small Business Owner/Entrepreneur (Oregon - Idaho - Washington) * Small family business investments, budget and planning.* Business Operations; Profit/Loss, Marketing and Inventory.* Building owner responsibilities such as maintenance, subcontractor plans and utilities. * Sourcing new inventory through consignment and commissions. * Frequent travel planning, product research and networking.

In May 2023, after the acquisition of NWEA (to HMH), I decided to invest in a small business of antiques, reselling/retail and auctions. I have been mentored by small business owners and retail managers during this process. While I am still interested in working a more permanent position, I am grateful to have used this time off to elaborate my time management and collaboration skills, and add skills best learned while being self-employed.

As a Success Manager, my specialties are onboarding, timeline planning and long term relationship success. Building off my two decades of customer facing success, I continue to learn new trends while bridging gaps between learning styles and needs. I focus first on the customer needs then provide the best resources for continued success. While the onboarding work is the foundation of the work I do, the success my work comes from listening and guiding our partners with the knowledge they need.I am determined to build my professional work experience by volunteering in project participation, sales training and account manager training.

Implementation projects typically last three months to a year depending on the size of the district and the number of products purchased. I would complete up to 250 implementations a year and would involved districts investing in multi-year contracts and revenue commitments. Management of professional learning modules and cross team functionality is a critical piece in the onboarding process.* Develop an onboarding and timeline expectation with school district leadership on purchased products.* Plan and Communicate the technical onboarding process and maintenance with district leaders throughout the Implementation cycle.* Manage risks and escalations by delegating or researching possible solutions on behalf of the district. * Maintain documentation from all communications from emails or phone conversations using Salesforce for internal stakeholders.* Management of professional learning modules and cross team functionality * Contribute to team meetings, subject matter expertise on select projects and cross team functionality.

* Call Center providing immediate software troubleshooting and processes* Document problem and resolution in Salesforce.com* Resolve common technical issues in a time based manner* Collaborative between departments and utilizing organizational tools for * Continued education, assist in special projects and mentor new representatives.

* Complaint resolution for insureds' and third parties* Respond in a timely and confidential manner* Organization and attention to detail to the legal implications

* Manage up to 100 bodily injury and property damage claims ranging in timeframe up to a year* Monitoring and managing case status including issuing payments and scheduling appointments* Attention to policy detail and legality regarding financial obligations* Detailed documentation for each step in the process for stakeholder accountability.* Confidentiality and trust to clients, third party vendors and legal contacts. * Emphasis on customer connection and communication

High volume call center representative receiving incoming calls from insured’s, agents and third parties totaling 100 a day average. Daily responsibilities include investigation and explanation of billing issues, insurance policies and requesting documentation. Based on my continuous personal enrichment in customer service and time management, I also served as a mentor and trainer to other members of my team.

* Research and create road trip travel and reservations for AAA members* Assistant cashier, inventory and mailroom when needed* Train and mentor new representatives