Stephanie Moledor Email & Phone Number

United States

London, England, United Kingdom

• Initiate discovery to understand existing data landscapes and customer problem spaces
• Translate high-level stakeholder requirements into technical specifications
• Prioritize and manage roadmap of work
• Lead engineering team through agile ceremonies and assist in removing blockers to delivery
• Publish release notes and host customer review sessions for new products and features
• Work with analytics and reporting users on adoption, identifying bugs and triaging fixes, and prioritizing feature requests

London, England, United Kingdom

• Develop and drive the team charter
• Intake customer use cases and consult on the optimal patterns for interacting with the platform
• Capture and simplify the customer onboarding journey for supported workstreams
• Collaborate with product / service managers to communicate and demonstrate new features to users
• Act as the “Voice of the Customer” to aggregate, clarify, and share customer feedback with product / service managers
• Identify and remove blockers keeping customers from getting started with platform capabilities

London, United Kingdom

• Create internal customer facing documentation for getting started and best practices on Expedia platforms and services
• Manage customer onboarding including being a key point of contact for questions, assisting with training, and testing and validation
• Providing customer feedback to product and engineering teams to manage and prioritize customer intake requests
• Organize and run compaigns to clean up unused data, reclaim unused licenses, and migrate users in order to deprecate services
• Lead training and best practice sessions for internal partners

• Coordinate onshore and offshore development teams to successfully manage client migrations
• Manage asset acquisition and scope management while working with the client on site
• Lead nightly calls to check on work status of geographically distributed team, then document and resolve any problems
• Successfully migrated 6 clients of various industries: 2 migrations from IBM DB2 to Teradata, 2 migrations from Oracle Exadata to Teradata, and 2 Teradata system upgrades
• Convert DDL to Teradata standards and create documentation detailing the existing client system and the business and functional requirements of the migration to Teradata
• Convert workflows in client ETL tools and performed unit and system integration testing of migrated jobs

Blue Ash, Ohio

• Set up virtual private network and remote access for privileged users
• Set up new hardware, and installed and configured company medical software to facilitate data collection for each test performed

Farmer School Of Business

• Led workshops of 30+ business school students teaching Oracle SQL and Excel
• Built normalized departmental database for professors to utilize in their classes using data acquired from an outside information gathering source

IT Support Desk

• Supported students and faculty over the phone with computer problems including: home networks (cable internet and router setup), internet connectivity, email setup and problems, server diagnosis (outage related).
• Helped train new employees on office processes, policies, and procedures

Columbus, Ohio Area

• Unit tested existing systems and documented problems
• Updated SharePoint website for team with automatically updating status reports on the state of the system
• Created business requirements documents, functional specifications documents, and project plans for ongoing projects

Hilliard, Ohio

• Scheduled employees on a week to week basis and filled schedule gaps caused by employee availability conflicts
• Trained more than 15 and supervised more than 25 employees
• Tracked inventory to ensure resource availability based on customer trends and alerted superiors of stock shortages.

Bs, Management Of Information Systems

Education record