Stephanie Molnar Email & Phone Number

Chandler, Arizona, Us

Chandler, Arizona, Us

Charlotte, Nc, Us

❖ Instrumental in developing tracking reports for management to provide additional insight on loan status as well as identifying defective pieces of the process and implementing a functioning strategy/procedure to provide a better overall product.❖ Regularly exceeds all goals/competencies assigned by immediate management as well as self imposed.• Managing of workflow/loan portfolio for department in 3 different applications (HWA,ERA,LBAC) as well as 5 manual pipelines and prioritize according to urgency• Created and implemented an organizational dataset used to track all incoming loans/assignments/issues/attendance/volumes/production.• Served as a liaison within the department. Responsible for sending communications regarding updated policy/upcoming events/reminders/notifications to all parties.• Instrumental in identifying numerous issues within the process that are outdated and/or broken and implement a plan of action for correction.• Created QC reporting/auditing within the department- recognizing mistakes/errors in the process for escalation and correction to improve current process.• Lead on project outside department in need of assistance. Currently manage 4 associates within current department and provide assistance with training and questions. For this project, training guides were not available at the time of training. Responsible for creating and distributing a training guide based on new knowledge to the whole department which is now used in future training of the project.Merits:Silver Award received Oct 2014Bronze Award received May 2014Gold Award received December 2013Bronze Award received March 2013Silver Award received Feb 2013Gold Award received Nov 2012Management Recognition Award received Oct 2012 Certified OJT

Charlotte, Nc, Us

• Negotiations for Housing Urban Development (HUD) in presenting a government financed short sale option to homeowners and their agents to avoid foreclosure• Responsible for communicating with agents on escalated files when contact is lost between the agent and negotiator• Completing any step necessary in Phase 1 or Phase 2 of the SPO process at the request of the agent/negotiator to help expedite the process• Responsible for completing projects in a timely manager given by manager on short notice• Contacting attorneys to postpone foreclosure sale dates• Calling homeowners after declined/denied loan modification to inform them of their short sale option• Calling homeowners if the short sale process does not get completed of their option of Deed in Lieu to avoid foreclosure

Charlotte, Nc, Us

• Managing a portfolio of 1000+ loans every month• Initial analysis of value of home once the home is 75 days delinquent• Ordering values (broker price opinions/appraisals)• Daily follow ups on files requiring updated values, code changes etc• Reviewing loans in bankruptcy to determine if the file is workable• Managed SharePoint website to submit corrections for the team to Senior Lien techs in order to proceed with the analysis• OJT conducted meetings when manager was out of the office• Created and managed Excel spreadsheets and Word documents for the team to utilize to establish consistency uniform throughout the team• Completed audits of associate queues to review for errors and address errors to ensure team accuracy Merits:• Achievement of an average of 97% or better in each of my monthly performance reviews over my tenure in this department.• Received Top Performer recognition for Sept 2009 and Nov 2009

• Funded loans by sending wires to banks to be disbursed• Drawing up documents to be sent to the title companies for execution by the borrower• Reviewing/Approving Final HUDS• Reviewing signed documents to make sure they were executed according to the investor requirements and state policies• Answering phones (multiple phone lines) to provide customers resolutions to issues/questions• Communicated with title co and brokers regarding files in progress to help expedite their files to keep happy clients.• Met the companies standard operating procedures on a daily basis