Stephanie Mortimer Email & Phone Number

Hartford, Connecticut, United States

I currently leads a Customer, Operations and Marketing Analytics team, partnering closely with these business functions and across the Intuitive Experiences Value Stream. In this role, I strategize and expand the use of data and analytic insights across the value stream to fuel data-driven experiences and decisions.

Harford

I lead a Business Analytics team within Personal Insurance to support Operations, Customer and Marketing. Our mission is to successfully balance advanced analytics, data insights, and business intuition to promote strategic execution of initiatives in coordination with our business partners. We partner with business teams as a trusted advisor, empowering the business to execute resourcefully on PI Strategies. Our unique combination of business savvy and technical skillsets allows us to gather, combine and transform data to reveal actionable insights.Our position within Personal Insurance sits between the Business Owners and Delivery Partners. We assist our business owners with innovative strategic solutions, confident investment decisions, execution excellence, drive business adoption and unbiased outcome measurement. We liaison with the delivery partners to identify and understand data, descriptive analytics, interpret model results, prototype solutions and harden assets. Expense Discipline - Call Activity, Paperless, Staffing, Billing, Self Service vs Traditional ServiceMarketing - B2B, B2C, Agency programs, Direct to Consumer, Retention and Acquisition marketingCustomer Value - Current value, Potential value, Future premiums, Engagement preferencesDigital Adoption - ePolicy, eBill, MyTravelers, eCommunicationSelf Service - Mobile App, Chat, Bots, Web Transactions, For Agents Portal

I lead a business performance analytics team responsible for timely delivery of data-driven insights to empower superior decision making. We enable informed business decisions by evolving business intelligence, descriptive analytics and market insights to achieve personal insurance profitable growth in coordination with our business partners. Specialty Lines - Focus on customer lifetime value through analytic insights: Policies per Household, Umbrella and PAF NB Take-Up Rates, Customer Retention FrameworkProduct Management - Health of the Business Reporting, Initiative Post Monitoring, Underwriting Pursuit Strategies, Competitive Market Pricing Analytics, Customer AnalyticsField Sales - Agency Segmentation Framework, Sales Analytics Dashboard, Agency Sell Sheets, Customer Quote and Issue reporting, Agency benchmarking Our business partners include: Product Management, Field Sales, CW Products & Services, Operations, Direct to Consumer, Business Intelligence & Analytics

Hartford, Connecticut Area

Established an analytics team to act as a "shared service" to empower business awareness and confident decision making. This team was built with the premise of providing business knowledge with advanced analytic aptitude to bridge the gap between departments. Initial deliverables included Health of the Business reporting, Cost/Benefit support, Post Monitoring and Vendor evaluations. This extremely valuable team was continually invested in by the business. Our partners, analytical tools and employees continued to expand every year.

Hartford, Connecticut Area

Modeled the multivariate class plans for ME and MD Quantum Auto - Recognized state restrictions, identified differences from CW, ran models using SAS. Further supported: base rate setting, factor reviews, documentation, DOI support, reversal analysis and expenses.Managed the R&D Auto and Property Third Party Data Portfolio - designed, implemented, monitored multiple strategies including: Motor Vehicle Reports, Property Inspections, Prefill

Hartford, Connecticut Area