- Perform a variety of tasks primarily dealing with consumer bankruptcy - Interview clients for case intake and preparation - Draft legal documents and motions - Assist multiple attorneys in three office locations - Utilize electronic case filing system (CM/ECF) - Maintain client files - Answer multi-line phone system - Scheduling of meetings and appointments - Perform other basic office duties: date entry, filing, faxing, emailing, copying & scanning documents

-Provided customers with quality service-Ensured the cleanliness of dining area at all times-Answered questions about menu selections, and make recommendations when requested-Ability to multi-task in a fast-paced environment-Operated Point of Sale (POS) system-Was responsible for opening/closing the restaurant

- Vast knowledge and practice of FDCPA standards & regulations - Prepared demand letters, summons & complaints, and process server affidavits - Consistently managed and prioritized workload from multiple attorneys - Maintained current knowledge of general legal procedures and deadlines - Entered attorney invoices - Organized and preserved documents in both paper and electronic filing systems

-Coordinated response of emergency services-Managed multiple databases (phone calls, lost & found, parking requests)-Dispatched security officers, as needed, for on-campus incidents-Managed parking enforcement personnel, booth attendants, and necessary equipment-Assisted visitors, faculty, and students-Operated CCTV-Have a vast knowledge of campus operations and protocol for Grand Valley State University, and the surrounding Grand Rapids area-Lead dispatch trainer-Updated and redesigned new staff training manual