Stephanie Murphy Email & Phone Number

United States

• Develop and implement the strategic annual Audit Plan, Risk Assessment and audit programs for all areas of the bank, including FDICIA.
• Cultivated relationships with internal stakeholders, business partners, customers, and vendors to ensure successful project outcomes.
• Established a culture of collaboration that fostered innovation across multiple departments.
• Demonstrated strong ethical leadership and upheld high standards of conduct and… Show more
• Demonstrated strong ethical leadership and upheld high standards of conduct and professionalism.
• Coordinated Audit Committee meetings and liaised with members to address critical decisions. Show less

• Established overall direction for the Credit Union’s internal audit function including policies, procedures, annual audit plan, scope and reporting.
• Re-designed the audit planning process by onboarding software automation that could collaborate across the three lines.
• Develop and maintain audit programs for each audit area. Identified audit objectives, scope of coverage and procedures to be performed.
• Manage and coordinated outsourced audit engagements and regulatory… Show more
• Manage and coordinated outsourced audit engagements and regulatory exams.
• Communicate audit findings and recommendations to Senior Management and the Supervisory Committee.

Mountlake Terrace, Washington

• Complete regulatory and risk-based audits to achieve business objectives.
• Identify ongoing compliance issues, process weaknesses and inefficiencies.
• Develop detailed working papers to provide sufficient evidence of work completed in the execution of the audit program including testing and analyzing results.
• Prepare audit reports to management documenting the worked performed and if audit issues were identified, provide recommendations to address the issues.
• Assist the… Show more
• Assist the Audit Manager with testing for all SOX audits, to assure they are submitted by their quarter deadline. Show less

Redmond, Washington

• Assist Branch Manager in creating and managing a strong sales, service and operations culture, while fostering an environment in which all branch employees excel and achieve goals.
• Coach tellers to effectively identify quality referral opportunities and refer appropriately
• Initiate and coordinate development of action plans for operational improvements and teller referral activities.
• Lead, monitored and coached branch employees to deliver a consistent positive customer… Show more
• Lead, monitored and coached branch employees to deliver a consistent positive customer experience.
• Managed all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance, and maximization of sales referrals. Show less

Greater Seattle Area

• Support 16 Community Banking Branches, interfacing with 80 staff members, by performing key operational tasks such as cash audits, key inventory/control evaluations, record retention and marketing collateral.
• Identify opportunities for operational improvement.
• Identify and communicate risks, uncover efficiency opportunities as well as implement process improvements. Branches I support have increased their audit scores and had no failed modules.

Seattle, WA

• Lead, monitored and coached branch employees to deliver a consistent positive customer experience. Our branch was named branch of the year for 2012 under my tenure.
• Managed all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance, and maximization of sales referrals. Under my leadership, our branch received 100% audit scores 3 quarters.
• Ensured understanding, knowledge and adherence to… Show more
• Ensured understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff, while acting as the branch Security Coordinator.
• Awarded Top Performer 4th Quarter 2010, 3rd Quarter 2011 and 4th Quarter 2012. I was awarded CSM of The Year 2012. Show less

Greater Seattle Area

• Oversaw the day-to-day operation of a community banking branch.
• Performed monthly audits; helped with training, monitored risks and supervise the teller line.
• Advise on and open all new accounts, while focusing on the development of new business, as well as retaining and expanding current relationships with customers.
• Resolved customer issues and complaints in a timely, professional and effective manner.
• Handled customer requests and processed all over the counter… Show more
• Handled customer requests and processed all over the counter transactions.

Waco, Texas Area

• Customer Relation call team member in the underwriting department.
• Responsibilities included contacting customers and collecting information regarding their life insurance policy application.
• My strong people skills helped me to be professional and courteous on all calls, so I could collect information needed for the underwriters to complete the policy.

Bachelor Of Arts (B.A.), Social Sciences

Associate Of Arts (A.A.), General Studies

High School Diploma

Activities and Societies: Varsity Swim Team