• Develop and implement the strategic annual Audit Plan, Risk Assessment and audit programs for all areas of the bank, including FDICIA.• Cultivated relationships with internal stakeholders, business partners, customers, and vendors to ensure successful project outcomes.• Established a culture of collaboration that fostered innovation across multiple departments.• Demonstrated strong ethical leadership and upheld high standards of conduct and… Show more • Develop and implement the strategic annual Audit Plan, Risk Assessment and audit programs for all areas of the bank, including FDICIA.• Cultivated relationships with internal stakeholders, business partners, customers, and vendors to ensure successful project outcomes.• Established a culture of collaboration that fostered innovation across multiple departments.• Demonstrated strong ethical leadership and upheld high standards of conduct and professionalism.• Coordinated Audit Committee meetings and liaised with members to address critical decisions. Show less

•Established overall direction for the Credit Union’s internal audit function including policies, procedures, annual audit plan, scope and reporting.•Re-designed the audit planning process by onboarding software automation that could collaborate across the three lines.•Develop and maintain audit programs for each audit area. Identified audit objectives, scope of coverage and procedures to be performed.•Manage and coordinated outsourced audit engagements and regulatory… Show more •Established overall direction for the Credit Union’s internal audit function including policies, procedures, annual audit plan, scope and reporting.•Re-designed the audit planning process by onboarding software automation that could collaborate across the three lines.•Develop and maintain audit programs for each audit area. Identified audit objectives, scope of coverage and procedures to be performed.•Manage and coordinated outsourced audit engagements and regulatory exams.•Communicate audit findings and recommendations to Senior Management and the Supervisory Committee. •Prepared and controlled an annual operating budget for the department. Show less

• Complete regulatory and risk-based audits to achieve business objectives.• Identify ongoing compliance issues, process weaknesses and inefficiencies. • Develop detailed working papers to provide sufficient evidence of work completed in the execution of the audit program including testing and analyzing results.• Prepare audit reports to management documenting the worked performed and if audit issues were identified, provide recommendations to address the issues.• Assist the… Show more • Complete regulatory and risk-based audits to achieve business objectives.• Identify ongoing compliance issues, process weaknesses and inefficiencies. • Develop detailed working papers to provide sufficient evidence of work completed in the execution of the audit program including testing and analyzing results.• Prepare audit reports to management documenting the worked performed and if audit issues were identified, provide recommendations to address the issues.• Assist the Audit Manager with testing for all SOX audits, to assure they are submitted by their quarter deadline. Show less

• Assist Branch Manager in creating and managing a strong sales, service and operations culture, while fostering an environment in which all branch employees excel and achieve goals.• Coach tellers to effectively identify quality referral opportunities and refer appropriately• Initiate and coordinate development of action plans for operational improvements and teller referral activities.• Lead, monitored and coached branch employees to deliver a consistent positive customer… Show more • Assist Branch Manager in creating and managing a strong sales, service and operations culture, while fostering an environment in which all branch employees excel and achieve goals.• Coach tellers to effectively identify quality referral opportunities and refer appropriately• Initiate and coordinate development of action plans for operational improvements and teller referral activities.• Lead, monitored and coached branch employees to deliver a consistent positive customer experience. • Managed all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance, and maximization of sales referrals. Show less

• Support 16 Community Banking Branches, interfacing with 80 staff members, by performing key operational tasks such as cash audits, key inventory/control evaluations, record retention and marketing collateral certification.• Identify opportunities for operational improvement. • Identify and communicate risks, uncover efficiency opportunities as well as implement process improvements. Branches I support have increased their audit scores and had no failed modules.

• Lead, monitored and coached branch employees to deliver a consistent positive customer experience. Our branch was named branch of the year for 2012 under my tenure.• Managed all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance, and maximization of sales referrals. Under my leadership, our branch received 100% audit scores 3 quarters in a row and never receiving a score below 90%.• Ensured understanding, knowledge and adherence to… Show more • Lead, monitored and coached branch employees to deliver a consistent positive customer experience. Our branch was named branch of the year for 2012 under my tenure.• Managed all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance, and maximization of sales referrals. Under my leadership, our branch received 100% audit scores 3 quarters in a row and never receiving a score below 90%.• Ensured understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff, while acting as the branch Security Coordinator.• Awarded Top Performer 4th Quarter 2010, 3rd Quarter 2011 and 4th Quarter 2012. I was awarded CSM of The Year 2012. Show less

• Oversaw the day-to-day operation of a community banking branch. • Performed monthly audits; helped with training, monitored risks and supervise the teller line. • Advise on and open all new accounts, while focusing on the development of new business, as well as retaining and expanding current relationships with customers.• Resolved customer issues and complaints in a timely, professional and effective manner.• Handled customer requests and processed all over the counter… Show more • Oversaw the day-to-day operation of a community banking branch. • Performed monthly audits; helped with training, monitored risks and supervise the teller line. • Advise on and open all new accounts, while focusing on the development of new business, as well as retaining and expanding current relationships with customers.• Resolved customer issues and complaints in a timely, professional and effective manner.• Handled customer requests and processed all over the counter transactions.•I started as a part-time teller and was then promoted to New Account Representative, and finally to Operations Officer. Show less

• Customer Relation call team member in the underwriting department. • Responsibilities included contacting customers and collecting information regarding their life insurance policy application. •My strong people skills helped me to be professional and courteous on all calls, so I could collect information needed for the underwriters to complete the policy.