Stephanie Nathanson Email & Phone Number

Caledon, On, Ca

Toronto, Canada Area

 Respond to general inquires regarding the school, programs, and housing options offered Process enrollment applications for new, returning, and extending students Lead the accommodation department for both Toronto and Vancouver students, arranging accommodation in student residence and homestays. Manage an internal database to update and keep track of student files Act as the liaison between the student and the school, including resolving minor and major confidential… Show more  Respond to general inquires regarding the school, programs, and housing options offered Process enrollment applications for new, returning, and extending students Lead the accommodation department for both Toronto and Vancouver students, arranging accommodation in student residence and homestays. Manage an internal database to update and keep track of student files Act as the liaison between the student and the school, including resolving minor and major confidential student issues on a daily basis Negotiate contracts between stakeholders and the school Act as liaison between the School and stakeholders to ensure good professional relationships are withheld Prepare school to obtain a designated learning institute (DLI) number by the government of education Ensure all guidelines are being followed in order to maintain accreditation by Languages Canada and DLI Manage the student services finances including monthly expense reports, invoice payments, managing petty cash and meeting with suppliers to ensure the best rates Recruit, interview, hire, train and manage new staff members in the Student Services department Consistently update internal training and procedure manuals Run monthly administrative team meetings to ensure the team continues to work at full capacity Process payments for tuition, accommodation, and other services Administer monthly training presentations with colleagues overseas and locally Arrange medical insurance for all students and ensure coverage for international students Ensures all marketing materials and consistently kept up to date Arrange airport transfers for arriving and departing students. Maintain on-call services 24 hours per day Show less

Toronto, Canada Area

 Manage the entire Accommodation department with over 150 host families and 3 major student residences. Assist and answer general enquiries from students, homestay hosts, colleagues, and parents regarding the school programs and services Consistently resolve conflicts with accommodation such as move requests and complaints and confidential issues. Recruit, supervise, and train various interns and homestay recruiters. Take part in maintaining on-call services 24 hours a day… Show more  Manage the entire Accommodation department with over 150 host families and 3 major student residences. Assist and answer general enquiries from students, homestay hosts, colleagues, and parents regarding the school programs and services Consistently resolve conflicts with accommodation such as move requests and complaints and confidential issues. Recruit, supervise, and train various interns and homestay recruiters. Take part in maintaining on-call services 24 hours a day to ensure any issues are handled accordingly. Keep track of different time zones to ensure emails are responded to in a timely manor. Generate weekly metrics showing the percent of students using accommodation against total study body. Manage accommodation finances, such as payroll for host families, generating monthly expenses for all accommodation, managing the invoice payments for residences, keeping track of and finalizing yearly accommodation budget. Manage the school Petty Cash box and reconcile when needed. Act as a legal custodian to minor students. Allocate students to host families and residences on strict deadlines based on specific requests. Maintain professional relationships with host families and residence managers. Liaise with executives in other schools and head office regarding the accommodation of specific students. Coordinate accommodation for members of the executive board and other colleagues who travel to Toronto for business purposes. Travel to other destinations to train colleagues in other EC schools. Show less

Toronto, Canada Area

 Process the enrollments of students taking TOEIC, TOFEL, and IELTS exam preparation courses. Manage the Higher Score ® classes to ensure they are not over booked. Enter attendance records into the school data base to ensure students receive the correct certificates. Run trial lessons and assessment tests to determine if students are able to take Higher Score ® courses. Help students to apply to take TOEIC, TOFEL and IELTS exams. Maintain a professional relationship… Show more  Process the enrollments of students taking TOEIC, TOFEL, and IELTS exam preparation courses. Manage the Higher Score ® classes to ensure they are not over booked. Enter attendance records into the school data base to ensure students receive the correct certificates. Run trial lessons and assessment tests to determine if students are able to take Higher Score ® courses. Help students to apply to take TOEIC, TOFEL and IELTS exams. Maintain a professional relationship with text book store managers to ensure orders are received on time. Answer general enquiries from students at the front desk. Administer TOEIC exams once a month on weekends. Show less

Toronto, Canada Area

 Monitor students to ensure English is the only language spoken while at school. Photocopy documents for teachers and staff Attended weekly administrative meetings and take minutes  Print and organize induction packages for incoming students Assist the Registrar is daily tasks such as filing and copying documents Coordinating daily courier shipments and registered mail Keep track of balance owing for Canada Post and other vendors Maintain a neat and… Show more  Monitor students to ensure English is the only language spoken while at school. Photocopy documents for teachers and staff Attended weekly administrative meetings and take minutes  Print and organize induction packages for incoming students Assist the Registrar is daily tasks such as filing and copying documents Coordinating daily courier shipments and registered mail Keep track of balance owing for Canada Post and other vendors Maintain a neat and professional demeanor with colleagues Show less

Oshawa, Ontario

 Sold furniture to clients, such as home owners and interior designers Updated knowledge of how furniture collections are manufactured Opened and closed POS system and handled cash on a daily basis Worked in commission driven environment Merchandised showroom setups, such as living room and bedroom displays Set up incoming and outgoing transfers to and from warehouse and other locations. Place orders for full furniture sets from distribution center in British… Show more  Sold furniture to clients, such as home owners and interior designers Updated knowledge of how furniture collections are manufactured Opened and closed POS system and handled cash on a daily basis Worked in commission driven environment Merchandised showroom setups, such as living room and bedroom displays Set up incoming and outgoing transfers to and from warehouse and other locations. Place orders for full furniture sets from distribution center in British Columbia. Maintain professional relationships with regular clientele Show less

Toronto, Canada Area

 Implemented strong customer service and conflict resolution skills on a daily basis Scheduled special order appointments for clientele Placed custom cake and cupcake orders for special events Designed wedding cupcakes and large cakes Decorated and packaged cupcakes for walk-in customers Answered phones and addressed questions or concerns that any clients may have had Handled cash, made bank deposits, and opened and closed cash till on a daily basis

Diploma Of Hospitality And Tourism

Certificate Of Baking And Pastry Arts