Stephanie Needham Email & Phone Number

Wellington, New Zealand

Wellington Region, New Zealand

Management of day-to-day business tasks and functions of the store. Lead a team of 34 and supervise them to ensure that the right quality and quantity of stock is being processed. That the stock is competitively priced, and that rotation, restocking and merchandising is completed to standard. Perform problem solving as situations arise (customer, staffing, property and stock issues).Daily review of department sales totals and implement changes to improve efficiency and increase the scope and profitability of the Store. Ensure that targets are known and hit. In 3 years of managing the store, turnover has increased from 800K to 1.1 million and on track to exceed that this year. Advise and support Area Manager in advertising and promotion of the store.Assist to develop, maintain and promote positive working relationships with employees, volunteer staff and people serving community service through encouragement, recognition and teamwork. Report any personnel performance or behaviour issues directly to the Area Manager and work with them to address such issues. Present and train other store managers in ideas I have developed in the running of the store to help improve their store performance.

Wellington, New Zealand

Sales manager focused on driving and developing a team of travel experts to achieve budgets and KPI's alongside implementing company policy and procedures in store. Understanding various reports to recognise and evaluate the information in formulating and delivering individual and team actions.Involved with local business development to increase demand to stores working alongside businesses and universities to grow the business year on year.Experienced in training, developing and motivating staff performance through one-on-ones, creating training plans/coaching along side disciplinary proceedings if required. Recruitment and training of new staff.Job specification;Maximising profitability through achieving sales and revenue for store target and KPI’s on a weekly, monthly and quarterly basisMonthy performance mangagement of the teamEnsuring high customer service across team, complaint handlingRecruitment and training of new team members and continued training of current staffBusiness development in through local area marketingImplementing company policies and procedures, values and behavioursDisciplinary and managing difficult situationsBuilding relationships between stores, Head office teams and suppliers

Wellington, New Zealand

Sales role focusing on building peoples dream trips by selling a range of products from STA's preferred suppliers. Strong focus on achieving KPI's, targets set for me, great customer service as well as complaint handling.Helping to train up new starters.Ensuring that I am following company policies and procedures, values and behaviours.

Wellington, New Zealand

Umeå, Västerbotten, Sweden

Umeå, Västerbotten, Sweden

Upper Hutt City, Wellington, New Zealand

Umeå, Västerbotten, Sweden

Upper Hutt City, Wellington, New Zealand

Certificate In Swedish Language, Swedish Language And Literature

Certificate In Outdoor Education, Outdoor Education