Stephanie Dietz

Stephanie Dietz Email and Phone Number

Compliance Testing | SCRA Expert | Currently Consumer Advocate Risk Analyst II @ LendingClub
san francisco, california, united states
Stephanie Dietz's Location
United States, United States
About Stephanie Dietz

As a Consumer Advocate Risk Analyst II at LendingClub, I leverage my data analysis and problem-solving skills to identify and mitigate financial, operational, and strategic risks for the company and its customers. I have a strong focus on regulatory compliance, especially on the Service Member's Civil Relief Act (SCRA) and the Fair Credit Reporting Act (FCRA), and I have spearheaded the development and implementation of a new process and procedure for SCRA benefits and protections.I am passionate about expanding my knowledge of the financial services industry and providing exceptional customer service and support to military members and other borrowers. I have successfully cleared a backlog of over 60,000 consumer disputes, improved credit report accuracy, and increased awareness and utilization of SCRA benefits. I also have a Bachelor of Science degree in Agriculture - Animal Science and Industry from Southern Utah University, which reflects my interest in learning and growing in diverse fields.

Stephanie Dietz's Current Company Details
LendingClub

Lendingclub

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Compliance Testing | SCRA Expert | Currently Consumer Advocate Risk Analyst II
san francisco, california, united states
Website:
lendingclub.com
Employees:
1158
Stephanie Dietz Work Experience Details
  • Lendingclub
    Consumer Advocate Risk Analyst Ii
    Lendingclub Feb 2022 - Present
    Lehi, Ut
    •Demonstrated subject matter expertise on the Service Member's Civil Relief Act (SCRA), and spearheaded the development, implementation, and documentation of a new process and procedure.•Deliver exceptional customer service and support directly to military members during the SCRA implementation process while maintaining a consistent record of 100% quality assurance.•Work collaboratively with cross-functional teams to proactively identify and provide SCRA benefits and protections to eligible borrowers, resulting in increased awareness and utilization of benefits.•Trained new team members and cross-trained within the department to share knowledge.
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  • Lendingclub
    Consumer Advocate Risk Analyst
    Lendingclub Mar 2020 - Feb 2022
    Lehi, Ut
    •Responded to an average of 100 consumers’ concerns or complaints through direct and indirect channels daily, clearing a backlog of over 60,000 disputes.•Utilized e-OSCAR to effectively communicate with credit reporting agencies and data furnishers to resolve consumer credit disputes, resulting in improved credit report accuracy and increased protection for consumers.
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  • Lendingclub
    Credit Associate
    Lendingclub Aug 2019 - Mar 2020
    Lehi, Utah, United States
    •Conducted comprehensive reviews of credit applications in conjunction with supporting documentation, meticulously assessing applicant eligibility, and ensuring adherence to established criteria.•Contributed to the development of a new consumer advocate team clearing a backlog of consumer requests while developing and documenting the new process and procedure surrounding SCRA, FCRA, and dispute handling.
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  • Zions Bancorporation
    Lead Teller
    Zions Bancorporation Dec 2017 - Aug 2019
    Springville, Utah, United States
    - Trained to fill in for Assistant Manager when they were out of office. Continued to vault teller throughout my entire time with Zions.- Managed teller line in supervisor's absence. Accelerate team's sale with coaching and motivation to ensure line met goal.-Took on several duties outside of role such as daily sales success planner, ATM custodial duties, and training.- Provided approvals in accordance with bank's policies and procedures when needed to complete certain transactions.- Partnered with Service Manager on completing control tasks on a timely manner. Performed daily and monthly audits on all cash vaults and ATMs.
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  • Zions Bancorporation
    Vault Teller
    Zions Bancorporation May 2017 - Aug 2019
    Springville, Utah, United States
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  • Harbor Freight Tools
    Assistant Head Cashier
    Harbor Freight Tools May 2015 - May 2016
    Orem, Ut
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Stephanie Dietz Education Details

Frequently Asked Questions about Stephanie Dietz

What company does Stephanie Dietz work for?

Stephanie Dietz works for Lendingclub

What is Stephanie Dietz's role at the current company?

Stephanie Dietz's current role is Compliance Testing | SCRA Expert | Currently Consumer Advocate Risk Analyst II.

What schools did Stephanie Dietz attend?

Stephanie Dietz attended Southern Utah University, Snow College, Southern Utah University.

Who are Stephanie Dietz's colleagues?

Stephanie Dietz's colleagues are Christopher Martin, Sunita Rana, Wei-Chi Yang, Kathleen Bellucci, Landing Club, Michelle Anderson, Annalee Bridges.

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