Stephanie Norman Email & Phone Number

Morrisville, Nc

Primary responsibilities to recruit and staff the call center along with exempt and non-exempt roles within the call center and other open positionsSource and Screen candidates in order to determine the right fit for the jobMaintain talent pipeline Attend Job Fairs in the Diversity arena Build relationship with the managers to understand the culture and job requirements.Communicate company culture and responsibilities to candidates.Continue relationships with colleges/universities and other organizations that are sources for potential candidates. Help candidates through the onboarding processResponsible for measuring candidate flow Candidate tracking to stay within the Compliance GuidelinesPresent to business client on needs for staffing efficientlyMulti-tasking with business unit to answer questions for client and new hiresExperience working with OFCCP hiring policies and guidelines

Raleigh, Nc

Maintained full accountability for the recruiting support of exempt positions in Regional Stores, Distribution Centers also recruit Executive Level and Director level positions. Including, sourcing, screening, interviewing, and on-boarding candidates. Also offered suggestions on hard to fill positions within the corporate environment. Worked with hiring managers to identify, interview and evaluate criteria and competencies of potential candidatesLeverage online recruiting resources and in-house resources to identify and recruit top talentEvaluate skill level, conduct reference checks, and make salary recommendations, along with managing the offer and transition processManage the scheduling and logistics of all interviews between candidates and hiring managersFollow up and secure feedback from hiring managers and candidates in a timely manner.Implemented “proactive” sourcing strategies to include targeted sourcing methods.Utilize internal HRIS applicant database as well as, social networking, cold calling and candidate referrals as part of the strategic recruitment processAlso experience in Full Cycle Recruiting

Morrisville, Nc

Responsible for staffing the call center along with positons outside the call centerAttend job fairs to maintain candidate flowSource and screen candidates to make sure they are the correct fit for the call centerRecruit talented individuals for the primary call center.Worked with internal candidates to fill open positions within the PAC team.

Durham, Nc

Review resumes for qualified talent to present to hiring managers, which included Branch Managers, Personal Bankers, Sales Managers and tellers.Sourced through database and posted on Linkedin, Bullhorn for qualified candidates.

Raleigh, Nc

Primarily responsible for the recruiting support of exempt positions in regional stores and Distribution Centers. Including, sourcing, screening, interviewing, and process candidates through the new hire process.Along with helping candidates through the onboarding process and put candidate through the full cycle recruiting process.

Developed and maintained a strong business relationship with client and worked directly with client to determine hiring needs and fill all open positions. Also made decisions on promotional opportunities for on-site employees along with recommendations for process improvement plans.Accountable for finding, sourcing and screening, Help Desk and IT Professionals to meet the customers profile along with on-boarding new employees and orientation. Performed full cycle recruitingResponsible for the SharePoint DatabaseAnswer questions for employees regarding benefits, scheduling and time off requestsCoach and counsel employees to ensure quality performance and job satisfactionProvide feedback from the client supervisor and work with employee to set career path and goalsImplement company award programs to recognize the good performance of employeesProduce requested management reports (turn over report, show rate reports and hourly rate report to client along with ad hoc reports as requested by the client) Resolve the problems or complaints of the customer and employeesResponsible for hiring and termination of employees along with all HR issues and maintain best practices for the employee and companyProvide a work environment that will motivate and retain staff

Account Manager for the client within the North Carolina site and effectively manage the hiring events. Manage and recruit for all non associate hiring including exempt and specialty roles Collaborate with Managers on client strategic initiatives and consult with the managers to make the right choices for phone center. Provide oversight at hiring events and lead debriefing sessions after events with managers and recruiters.Partner in the development of sourcing strategies and execution of sourcing actions. Ensure appropriate deadlines are met for associate hiring in non exempt and exempt hiring Attend College Fairs and a point of contact for job fairs. Manage background issues and counter offers for associate hiring. Serve as a Fidelity Ambassador and talent manager during entire interview process.

Provided national and local recruiting searches in a fast paced business environment. Identified highly talented individuals in the field of Investigations, internally and IT. Negotiated and closed rates of pay in line with company expectations. Improved turnover from more than 65% to only 15%. Relayed company vision and expectations in a personal and professional manner allowing each hire to feel confident in their choice to join MJM. Noted for outstanding Customer Service locally, nationally and in the field. Established new recruiting protocols which improved communication and effectiveness of the recruiting department throughout the company.Offered interdepartmental communications which enhanced productivity while improving company morale