-Studied the current state of business processes. Developed and validated new business processes, which met government and business regulations, internal controls, and audit requirements for both US and Canada. -Interacted with the subject matter experts within operations for requirement gathering, designing and reporting in both US and Canada. -Bridged the gap in domain understanding between operations and technical team. -Acted as the lead for various workshops, and technical meetings. -Contributed to the user acceptance testing (UAT) efforts to validate that new portfolio system properly meets requirements. Tasks related to UAT included: writing of test cases, performing testing, and documenting the results with regard to portfolio system’s fit to requirements. -Assisted training work stream in preparation of training manuals and course content in an effort to prepare end users prior to new portfolio system launch; this also included end user training and various formal presentations to operations on regular training updates. -Provided production support to key functional areas post go-live

-Managed all fleet customer accounts from commencement through the life of the contract to include: preparation of all legal documents for direct transactions, refinances, debt restructures, transfers of interest, substitutions of collateral, and any other contract changes.-Ensured proper execution of all contract changes or revisions including satisfying all internal control and audit requirements. -Handling of all tax issues including state and property tax while working in conjunction with the corporate tax affairs office. -Managed all insurance claims through direct contact with insurance companies. -Conducted research to locate and resolve payment posting errors or invoicing issues on fleet customer accounts.

-Managed assigned list of past due accounts from first day delinquency to final resolution for Mercedes-Benz Financial portfolio.-Worked to reach ideal outcome to cure customer delinquency in a professional and courteous manner, while building and maintaining customer loyalty. -Identified high risk accounts and provided special attention to mitigate the risk that represented significant exposure to the company

-Managed Hardline, Softline, and consumables product divisions to include: all in-store operations directly involved in the sale of merchandise related to applicable divisions. -Completed financial forecasting, planning and budget adherence, strategy analysis for continuous improvement. -Ensured maximization of sales and profits while maintaining inventory control-Monitored personnel schedules for increased productivity and lower overhead costs -Handled hiring, development and supervision of all sales staff for specified departments -Managed daily operations of multiple departments and cross functional teams-Implemented and maintained EEO laws and programs -Cash and money management

-Customer relations management for fifty countries within Europe, Latin America and Asia.-Mediated policy discrepancies between corporate and independent franchise contractors -Implemented policy changes to improve levels of customer service -Selected to train newly hired customer service representatives.