Stephanie O. Email & Phone Number

Portland, Or, Us

Established culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.Implemented comprehensive staff training program that focused on customer service skills, boosting overall customer satisfaction ratings and improving positive customer feedback.Identified potential areas of inefficiency within existing processes, recommending strategic changes that led to significant time savings for both customers and staff members.

Identifying and providing honest performance discussions with clients ensuring official reports align with expectations.Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts.Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issuesEfficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growthDevelop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Design job descriptions and interview questions that reflect each position’s requirementsCoordinating with managers to identify staffing needs.Sourcing potential candidates through various channels.Recruiting professionals and qualifying potential employment candidates.Plan interview and selection procedures, including screening calls, assessments and in-person/online interviews.

Myrtle Beach, Sc, United States

Identified compliance issues that require follow-up or investigation Reviewed documents, materials, or products and monitored work processes to assess completeness, accuracy, and conformance to standards and specifications.Verified firm and regulatory policies and procedures have been documented, implemented, and communicated. Compiled, sorted, and verified data accuracy for contracts as large as $150,000Created a systematic way to log activities and track work status Collected and recorded customer deposits and fees, and issued receipts using computersCompiled new account information entering account information into computers and filed related forms

Established, clear objectives for all lessons, units, and projects by creating and developing lesson plans according to students' academic needs, including both group and individual work.Maintained accurate and complete records for 40 students.Achieved 70% grade average for English Language Arts tests over 3 Quarters through effective student preparation.Scheduled conferences with parents to discuss students' progress and classroom behavior.

Dhaka, Bangladesh

Integrated P&L goals implementing standard procedures for inventory control valued over $1.5 Million.Organized and directed worker training programs Improved staff morale, and standards for personnel performance and customer service.Reduced employee turnover from 75% to 55%.Set schedules for 100 staff by planning and designating shifts and hours.Oversaw food preparations, monitored safety protocols, and quality assurance by completing frequent checks of line resulting in 80% food waste reduction.

Directly managed 40+ logistic coordinators who facilitated movement of cargo and passengers ensuring proficiency and cost savings.Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.Inspected Hazardous Material shipments being transported via military airlift, assembled and issued required documentation, such as cargo tracking, hazardous material placards and load plans.Liaised between military personnel and logistical coordinators to facilitate air lift operational needs.

Bachelor Of Education - Bed, Elementary Education And Teaching

Associate'S Degree, Culinary Arts And Related Services

Activities and Societies: Food Handler Certified (ORLA) Expires: 03/26/2023