Stephanie Paddock Email & Phone Number

Springfield, Oregon, United States

Supports internal Operations Team with client data verifications. Monitors primary sources of communications and resolves client request and escalates potential concerns to management. Ensures that all CARE team staff have appropriate and timely access to all required client databases. Serve as subject matter expert regarding AccessOne database transitions, procedures, or protocols. Reconcile transactions for comparing and correcting data. Maintains databases by entering and verifying data. Support the development and testing of any new reporting or procedure. Improves report quality by reviewing and analyzing reports, maintain file integrity by reviewing any systemic file issues in Robo DX or other file related systems. Lead by example when communicating internally and externally. Maintain a high level of integrity and always represent AccessOne in a highly responsive, professional, and client focused manner.

Springfield, Oregon, United States

Oversees staff to ensure all inbound calls and emails are answered timely, and outbound calls are made within existing guidelines. Coordinate, supervise, and assist in the daily activities of the departments. Protects the accuracy and integrity of our clients entrusted to us, through the adherence to standard operating procedures and company processes. Assist in the performance reviews as well as the hiring, disciplining and celebrations of the team. Coach, mentor and train team members. Resolve complaints on escalated level, review and suggest ways to streamline work processes, process necessary reports, Assist in establishing and attaining goals for staff.

Springfield, Or

On May 15, 2018 AccessOne acquired HealthFirst Financial. My responsibilities remain the same - Lead inbound/outbound communication with clients from hospitals & clinics. Maintain a close relationship with client. Manage multiple queues utilized to resolve client needs. Generate reports and data analytics, and work with clients to resolve all identified issues. Schedule and run conference calls with clients to discuss trends, performance, account discrepancies, and training needs,. Document and resolve various account requests such as guarantor inquiries, account record changes, and financial processes. Assist with special projects related to client support or other operations-related activities. Train clients on online website functionalities and financial processes. List new referrals from clients. Troubleshoot data integrity issues by identifying and communicating issues through standard processes

Springfield, Or

Lead inbound/outbound communication with clients from hospitals & clinics. Maintain a close relationship with client. Manage multiple queues utilized to resolve client needs. Generate reports and data analytics, and work with clients to resolve all identified issues. Schedule and run conference calls with clients to discuss trends, performance, account discrepancies, and training needs,. Document and resolve various account requests such as guarantor inquiries, account record changes, and financial processes. Assist with special projects related to client support or other operations-related activities. Train clients on online website functionalities and financial processes. List new referrals from clients. Troubleshoot data integrity issues by identifying and communicating issues through standard processes.

Springfield, Or

Oversees the Client Relations staff, ensure all inbound calls and emails are answered timely, and outbound calls are made within existing guidelines. Coordinate, supervise, and assist in the daily activities of the department. Protects the accuracy and integrity of our clients entrusted to us, through the adherence to standard operating procedures and company processes. Assist in the performance reviews as well as the hiring, disciplining and celebrations of the team. Coach, mentor and train team members. Resolve complaints on escalated level, review and suggest ways to streamline work processes, process necessary reports, Assist in establishing and attaining goals for staff.

Springfield, Oregon Area

Customer Service/Call center for medical billing/loans. Building accounts, reviewing terms and conditions, answering billing/insurance questions, accessing medical records in systems as healthquest, citrix, centricity, and meditech, taking secure payment information, resolving disputes, training/mentoring others.

Eugene, Oregon Area

Patient representative at Ophthalmologist office scheduling appointments, making reminder calls, and forwarding calls to correct departments. Faxing records, posting payments, sending new patient packets, scanning, insurance verification, and payment calls.

Eugene, Oregon Area

Working with AutoCAD software doing design mock-ups and plan work, answering multi-lined phones, blueprinting, customer service, bulk mailings and data entry. Using Photoshop and Illustrator for graphics manipulation. Daily reconciliation, letter writing, filing, and other office tasks.

Eugene, Oregon Area

Customer Service/Call Center for GMAC Auto loans. Answering calls regarding questions on customers accounts, forwarding calls, processing form requests, and using the Internet.