Stephanie Patterson Email & Phone Number

Hinesville, GA, US

Fort Stewart, Georgia, United States

• Organize and manage facilitators’ schedules for 2 locations, including scheduling workshops 3 months in advance.
• Completing travel requests 20 days before scheduled workshops, and submitting completed travel reports 3 days after travel has concluded.
• Collaborating with 4 other Site Leads, within 5 states, to fill order requests for workshops.
• Training and assessing facilitators' understanding of 3 Employment Workshop materials.
• Continual communication regarding compliance with policies and procedures for three different entities; contract holder, client, and employer.
• Monitor weekly participant enrollment to ensure effective use of resources, while meeting client needs.

Fort Stewart, Georgia, United States

Fort Stewart, Georgia, United States

• Provides military service members, family members, and veterans a comprehensive understanding of preparing for civilian employment, by discussing job searches, job application processes, the applicant tracking system.
• Conducts formal DOL Employment Workshops and Career Technical Training Information Sessions to groups with up to 50 participants, both in-person and virtual settings.
• Enlightens participants about federal employment, to include an overview of basic pay scales and grades, flexible hiring authorities, such as veterans’ preference, and required documentation.
• Adheres to security and privacy procedures to guarantee protection of Personal Identifiable Information (PII) in both electronic correspondence and virtual meetings.
• Submits Daily Post Course Reports (PCR) for workshops to contract holder and summary communications to site lead.
• Coordinates yearly training sessions with Fort Stewart Transition Assistance Program (TAP) Employment Facilitators.

• Filed 180 tax forms and maintained company standards for record keeping of confidential files.
• Primary preparer and point of contact for office location.
• Coordinated with corporate financial department for resolving pay issues due to form errors, as well as corrected actions from previous filings.
• Communicated with both clients and non-clients the different aspects of the income tax process and laws.
• Directed military service members to the correct point of contact regarding military pay issues on tax forms.
• Maintained filing forms were locked and stored in proper locations when not being worked on or corrected for clients.

• Interviewed Customer Service Professionals candidates for 2020 Tax Season.
• Primary key holder for office locations, ensuring private information was secure and properly stored in accordance with standards for record keeping.
• Oversaw office operations procedures while reporting directly to Multiteam Leader.
• Person of contact for H&R Block and AAFES: orchestrated base entrance permissions, key holder services, and overseeing COVID office response.
• Completed 200 tax forms using organizations tax software, in accordance with company policies and in compliance with local, state, and federal laws.
• Uncovered potential deductions and credits and advised against potential tax liabilities.

• Front office initial point of contact for clients.
• Completed over 300 outreach calls to previous clients and weekly appointment confirmation calls.
• Maintained appointment calendars for Tax Professionals while scheduling approximately 600 appointments.
• Evaluated incoming calls to ensure the accurate tax profession was contacted, based on the needs of the client.
• Assisting with record management and daily tasks, such as appointment conformation, and client touch base calls, while maintaining procedures regarding PII privacy.
• Reviewed acceptance of over 500 state and federal returns and communicated with Tax Professionals about rejections.

Fort Irwin, CA

• Practiced using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling model to provide customers with individualized experience
• Assisted with weekly store reports regarding merchandising, inventory control, and loss prevention, resulting in 100% inventory accountability.
• Accurately completed daily task of recording keeping for daily closeout paperwork, via point of sale close out procedures, and assembling bank deposits 5 times a week.
• Supported with staffing levels to ensure store team was successfully in operating at required strength.
• Completed required knowledge training in a timely manner.
• Aided in the closing for store location by preparing items for shipment to warehouse and other store locations, resulting in 100% inventory accountability.

• Completed up to 25 employees' I-9 and onboarding documents during weekly New Colleague Orientation, by using approved US Citizenship and Immigration Services identification.
• Monitored and tracked new colleagues via People Soft.
• Completed bi-annual Personal Health Information (PHI) and Personal Identifiable Information (PII) training insuring adherence to privacy and security.
• Discussed with district supervisors the Maryland state laws regarding pharmacy technician hiring requirements and forward information regarding state certification to correct individuals.
• Consistently communicated, via email and telephone, with new colleagues, training sites, and leadership, regarding completion of onboarding and set forth training dates and deadlines with trainees, pharmacy training.
• Coordinated with Field Leadership to enhance talent development programs.

• 1 of 3 people selected to participated in “meds-to-beds" piloting program.
• In room prescription delivery from store locations to University of Maryland Hospital - Midtown Campus.
• Navigated and coordinated prescription services for soon-to-be discharged patients.
• Imputed required information to show success of piloting program to corporate and district leaders in records for both hospital monitoring and designated pharmacy.
• Discussed prescription insurance issues with attending physicians, resulting in an increase in affordable health care coverage for prescription drugs
• Built customer relationships with the organization and improved customer brand loyalty.

• Ensured pharmacy compliance with all federal and state regulations, including PHI, PII, and technician duties.
• Participated in interviewing potential pharmacy technicians.
• Reduction of liability from state record audit, by improvement of prescription record keeping practices.
• Mentored pharmacy technician trainees with successful implementation of abilities gained from training sessions at on-the-job training sites.
• Preserved patient privacy while recording and updating patient records to reflect conversations and prescription fulfilment requests.
• Set up daily schedule rotation for pharmacy technicians and trainees.

• Prepared and distributed medications under the supervision of a licensed pharmacist.
• Became Inventory Specialist (unofficial title and does not receive pay increase) and oversaw ordering procedures and deadlines.
• Maintains inventory and record management, using pharmacy inventory binder to balance medication ordering budget.
• Performed customer-service oriented tasks, with a strength in active listening.
• Communicated insurance prescription coverage with medical professionals to select affordable medications for patients.
• Accurately imputed patient information, prescription, and insurance information into data system while preserving patient privacy, such as PII and PHI.

Bachelor'S Degree, Human Resources Management, 3.77

Activities and Societies: Alpha Sigma Lambda - Tau ChapterMajor - Human Resource Management Minor - Business Administration • Courses.

Associate Of Science - As, Business, 3.86

Summa Cum Laude