Stephanie Pearson Email & Phone Number

Acton, MA

Concord, MA

• A client centered campaign and program manager responsible for executing and managing digital advertising campaigns and other customer programs related to the ShopAdvisor API. Acting as the bridge between clients and.
• Execute and Manage digital advertising campaigns for clients with a successful balance of budget and performance
• Major role in the successful renegotiation of key client contracts. One example resulted in a monthly revenue increase of over 300%
• Developed and implemented key operational processes and policies to support company growth o Documentation systems and policies o Implemented a ticketing system for prioritization and tracking of client requests
• Create and share insight reports throughout the life of the campaign
• Experience running campaigns through various DSPs including Adelphic, DataXu and Celtra

Fitchburg, MA

• Work directly with clients on high-profile, time sensitive data collection projects. Coordinate with operations, software development, quality assurance and third-party vendors to move projects through all phases of.
• Collaborate with the production and management teams to develop solutions that meet the client’s needs
• Communicate costs and timelines to clients for out of scope requests
• Assist clients with reports and data analysis
• Manage other third party vendors involved in the project (Sample providers, translators, graphic designers, data analysts etc.)
• Conduct quality assurance of programmed surveys

Waltham, MA

Support Quality Specialist: October 2011- October 2013o Review and evaluate customer interactions of support representatives for technical accuracy and delivery of appropriate customer serviceo Analyzed evaluation data to provide feedback on individual, team and department quality of service.o Conduct group coaching quality improvement sessionsCustomer.